Customer Service Advisor - Ferndown, United Kingdom - Bond Williams

Bond Williams

Verified Company

Ferndown, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Advisor - Ferndown

+ Bonus

Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team.

You will be exceeding customer expectations and providing the highest level of service at all times.

Duties:

Ensure customers ordered are completed in a timely manner.
To answer customer telephone calls promptly and professionally and to accurately process all orders including customer orders via prescription, cash sales, product sample orders and Territory Manager orders.
To maintain excellent product knowledge and to answer all enquiries regarding products.
To resolve any customer queries regarding delivery.
Regularly review the status of courier deliveries and proactively communicate with customers to advise delivery times and resolve any delivery issues to the customer's satisfaction.
Ensuring new patients are contacted a week after delivery to confirm ongoing ordering pattern.
Maximise the number of existing customers who continue to use our service by identifying customers who do not use our service regularly.
Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction.

Experience Required: