Account Executive Administrator - Chippenham, United Kingdom - New Resource Recruitment

New Resource Recruitment

Verified Company

Chippenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fulltime and Permanent - Hybrid & Flexible working

We are delighted to be working on behalf of a leading fundraising services provider based in brand new, state of the art premises on the outskirts of Chippenham.

They now require an Account Executive to join them on a full time and permanent basis.

You will be reporting to the Account Director and supporting the Account Management Team with administrative skills and the daily management of client accounts by responding to client questions and supporting on client and internal briefing requirements.

Key Responsibilities include:

Campaign management - delivery of campaigns on time and to client and internal expectations

Client retention - by offering proactive, exemplary service standards to all clients

Query resolution - setting sector standards for both quality and speed

General priorities:

Support the Account Director as required in and around the following areas:
System, data, and physical security within the department
Health and Safety of all departmental areas
Compliance with PCI and GCRTS and other relevant standards
Continuous improvement initiatives
Supplier management of ticketing system, Zendesk
Participate and take an active role in meetings, offering opinion, and helping lead debate
Work closely and collaboratively with the other Client Services' teams and Commercial team
Ensure that all working practices are carried out within agreed standard operating procedures
Document ways of working and ensure the relevant documents are maintained and updated as appropriate

Departmental priorities:

Acknowledgment of client queries within 24 hours of receipt and solutions provided within agreed timeframes

Creation and maintenance of client and internal schedules

Receipt and distribution of data file notifications from clients and third parties in preparation for import

Campaign set up and briefing support to the Account Management team

Management of raffle draws

Investigation and resolution of queries and incidents raised by clients and internal teams

Resolution of tickets raised using business tools e.g., DAT, Contact Manager, data extraction tool, reporting portal

Client and internal training on business tools i.e., Zendesk, Contact Manager and DAT

Archiving of client sample packs

Monitoring of client stock levels and ordering when required

Generating client campaign and banking reports

Generating monthly billing reports for invoicing

Calculation of end of campaign costs and addition to the database

Submission of Gambling Commission Returns information to clients

Maintaining Royal Mail Freepost information

Website briefing and testing

Setting up and suspending user access and other maintenance relating to Zendesk and FTP site

Review of weekly/monthly SLA performance for the clients within the team and escalation of any service provision issues or concerns to the appropriate Account Manager

Reporting on Zendesk statistics for client quarterly review meetings and management meetings

Organisation and co-ordination of meetings for clients as required

General administration in relation to client accounts

Ensure that all working practices are carried out within agreed standard operating procedures

Skills and experience:

Excellent interpersonal and communication skills able to converse comfortably with all levels of staff and clients, including over the telephone and face to face
Clientorientated with a clear understanding of the business environment and the Company's goals
Accustomed to multitasking, working to deadlines and effectively prioritising work with competing deadlines
Aptitude for problemsolving and logical thinker#
Strong computer literacy
Exceptional attention to detail
Reliable, organised, selfstarter who consistently meets deadlines
Ability to remain calm and measured in pressurised situations
Able to work independently and as part of a team
Comfortable working with evolving processes and procedure

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency