Customer Services Administrator - Truro, United Kingdom - CJ Medical Limited

CJ Medical Limited
CJ Medical Limited
Verified Company
Truro, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Working as part of a team, reporting directly to the Operations Manager, you will share responsibility for the smooth running of the customer services department.


  • Maintain a positive and empathetic rapport with customers while effectively managing and meeting their needs.
  • Accurately and efficiently document all customer interactions, ensuring a comprehensive database of customer information.
  • Collaborate with the Operations Manager and team members to follow customer service procedures, policies, and standards.
  • Demonstrate professionalism, reliability, and adaptability in handling customer queries or concerns promptly and satisfactory.
  • Continuously acquire knowledge and update yourself with the latest product/service information to provide accurate and uptodate support to customers.
  • Stay current with industry trends and customer feedback, providing useful insights for continuous improvement.
  • Assist and perform general administrative duties (where required)

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Onsite gym
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

COVID-19 considerations:
Covid-19 Policy in place for safe working environment


Work Location:
In person


Reference ID:
Customer Services Administrator
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