Senior Helpdesk Engineer - London, United Kingdom - People First

People First

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

YourNewJobTitle:
Senior Helpdesk Engineer #21907

YourNewSalary:
max £40,000 per annum + travel expense

Location:
London

Who You'll Be Working for:
International IT Company

What You'll be Doing Each Day:

Consult daily operation structure. Promote to improve daily operational flow.
Analyze daily support tasks. Take a lead to improve helpdesk operation.
Vendor negotiation and control. Development and implementation for new features and services.
Hands on Desktop Support Skill.
Network and PC implementation and optimisation.
1st level troubleshooting with customers and assist them as their escalation point of contact.
Understand and detailed planning and designing for customer's Network and PC.
Network/PC/Desktop Security element configuration including daytoday service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing.
Establish and cease PC/Desktop Security systems.
Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work incl cover staff.
Periodical status report to line manager.

The Skills You'll Need to Succeed:

Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Notes, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory).
Proven customer service experience.
Strong time management/multi tasking & organisational skills. Strong work ethic
Accurate, organised and eye for detail. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA
Visit customer premises when required for project or maintenance contract work
Attend customer meetings for projects or maintenance contract work
Maintain relevant customer maintenance documentation on file server