Senior Helpdesk Engineer - London, United Kingdom - People First

People First
People First
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

YourNewJobTitle:
Senior Helpdesk Engineer #21907


YourNewSalary:
max £40,000 per annum + travel expense


Location:
London


Who You'll Be Working for:
International IT Company


What You'll be Doing Each Day:

  • Consult daily operation structure. Promote to improve daily operational flow.
  • Analyze daily support tasks. Take a lead to improve helpdesk operation.
  • Vendor negotiation and control. Development and implementation for new features and services.
  • Hands on Desktop Support Skill.
  • Network and PC implementation and optimisation.
  • 1st level troubleshooting with customers and assist them as their escalation point of contact.
  • Understand and detailed planning and designing for customer's Network and PC.
  • Network/PC/Desktop Security element configuration including daytoday service delivery.
  • Migration planning and execution. Support PC and Call Centre system (incl DC server).
  • Proof of concept testing and acceptance testing.
  • Establish and cease PC/Desktop Security systems.
  • Project and service delivery schedule management.
  • Careful consideration to ensure profitable systems and implementation.
  • Maintain secure operations and keep the environment tidy.
  • Documented approach for implementation and modification.
  • Visit customer premises when required for project or maintenance contract work incl cover staff.
  • Periodical status report to line manager.

The Skills You'll Need to Succeed:

  • Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Notes, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
  • Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory).
  • Proven customer service experience.
  • Strong time management/multi tasking & organisational skills. Strong work ethic
  • Accurate, organised and eye for detail. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA
  • Visit customer premises when required for project or maintenance contract work
  • Attend customer meetings for projects or maintenance contract work
  • Maintain relevant customer maintenance documentation on file server

Job status:
Permanent


Start date:

ASAP

Working hours: 9:00 - 17:00


Please follow us on Linkedin:
people-first-team-japan
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