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    Analyst Remote - London, United Kingdom - Revolut

    Revolut
    Revolut London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40 million customers get more from their money.

    So far, we have 10,000 people working around the world, from our great offices or remotely, on our mission.

    We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.


    About the role Our Fraud Escalations and Complaints team isresponsible for investigating and responding to all fraud-related customer escalations across Revolut Products and jurisdictions.

    The team partners internally with Fraud and Financial Crime Product, Services, Legal, and Complaints teams internally whilst also leading engagements with External Disputes Resolution organisations such as the UK Financial Ombudsman Service on topics relating to fraud.

    We're looking for aFraud Complaints Specialist to join the External Dispute Resolution team .
    If you have an investigative mindset and enjoy getting into the details of complex , escalated fraud and scam cases in line with regulations, keep reading
    If you're ready to put your fraud investigations knowledge, experience, and ideas into practise to improve Revolut fraud protection controls and customer support, keep reading

    Managing grievances concerning fraud, involving outside dispute resolution bodies (e.g. Financial Ombudsman Service and Australian Financial Complaints Authority) in accordance with applicable laws and regulations

    Identifying, analysing, resolving, and implementing continuous improvements , within fraud disputes handling processes, FinCrime, and other departments for product and process changes.

    Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
    Organising and maintaining a central archive of all data, making sure everything is recorded accurately and easily accessible
    Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
    Testing and strengthening current quality controls
    Experience in financial crime and fraud
    Experience working with regulated complaints/disputes in the UK
    Exceptional knowledge of fraud legislation and regulation in the UK
    Exceptional English communication and writing skills
    A bachelor's degree or equivalent in UK Law or a legal background

    Building a global financial super app isn't enough.

    Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.

    Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.
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