- Ensuring that all calls are logged accurately and promptly in line with call logging procedures.
- Identifying and resolving hardware/software-related problems for example SMS, email, password resets, and basic IT equipment
- Providing support and 1st line fixes for our practices relating to telephone and new systems
- Ensuring new site queries are handled efficiently and effectively by phone and email.
- Collecting site information using email and phone and recording this into central information systems
- Escalating issues as required in line with the escalation process
- Working collaboratively with other areas of the IT department and champion 'right first-time' service to maintain a 95% SLA on all IT issues
- Educate/reinforce mydentist IT policies and procedures to end user.
- Ability to work in a fast-paced, high-pressure environment, answering approximately 40 calls per day
- Previous experience in an IT helpdesk role (beneficial)
- Previous administration experience
- High standard of organisational skills
- Able to communicate with various levels within the business
- Strong attention to detail
- Experience with Microsoft office products
-
Helpdesk Coordinator
Found in: Talent UK 2A C2 - 3 days ago
Detail2Recruitment Tottington, United KingdomHelpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000About the CompanyWe are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre.Helpdesk Coordinato ...
-
Service Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Daikin Manchester, United Kingdom Full timeService Engineer (Manchester OR Glasgow)Manchester (covering whole North of England)Glasgow (covering whole of Scotland and North of England)Competitive Salary + Bonus + Company Van (Fully Expensed) + Benefits · Are you a qualified Service Engineer looking to further develop your ...
-
Co-ordinator - IT Service Desk Team Leader
Found in: Jooble UK O C2 - 3 days ago
mydentist Bolton, Greater Manchester, United KingdomWe are looking for a Senior Helpdesk Coordinator to join our busy Facilities Helpdesk team at MyDentist · Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities · Supervising a team of Helpdesk Coordinators · A ...
-
Compliance Administrator
Found in: Click to Hired UK C2 - 1 day ago
Eden Brown Greater Manchester, United Kingdom Contract, Full timeWe are seeking for an Compliance Administrator to join our team. · Here are the details of the position: · Job title: Compliance Administrator · Location: Manchester · Working Arrangement: 9 AM - 5 PM · Start Date: ASAP · Payrate: £26 -£27k per year £13 per hour PAYE to £14 PAYE ...
-
Helpdesk Manager
Found in: Talent UK 2A C2 - 3 days ago
Detail 2 Recruitment Limited Bury, United Kingdom Full timeHelpdesk Manager - Facilities Management - Bury - Up to £38,000 About the Company We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team. To manage a team of ...
-
Facilities Coordinator
Found in: Appcast UK C C2 - 3 days ago
Mace Operate Limited Manchester, United Kingdom Permanent, Full timeFacilities Coordinator Ref: 29941 Manchester · The Opportunity · We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. · As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintain ...
-
Facilities Coordinator
Found in: Ziprecruiter UK C2 - 3 days ago
Macro Manchester, United KingdomJob Description · Facilities Coordinator Ref: 29941 Manchester · The Opportunity · We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. · As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our faci ...
-
Build Coordinator Supervisor
Found in: Jooble UK O C2 - 1 day ago
Macro Manchester, United KingdomFacilities Coordinator Ref: 29941 Manchester · We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. · As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and fun ...
-
Build Coordinator Supervisor
Found in: Jooble UK O L C2 - 1 day ago
Macro Manchester, United KingdomFacilities Coordinator Ref: 29941 ManchesterThe Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a s ...
-
Facilities Coordinator
Found in: Jooble UK O L C2 - 6 days ago
Macro Manchester, United KingdomFacilities Coordinator Ref: 29941 ManchesterThe Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a s ...
-
Administrator & Compliance Assistant
Found in: Jooble UK O C2 - 2 days ago
Eden Brown Greater Manchester, United KingdomWe are seeking for an Compliance Administrator to join our team. · Compliance Administrator · Start Date: ASAP · Payrate: £26 -£27k per year £13 per hour PAYE to £14 PAYE Temp to Perm · Compliance coordinator, responsible for overseeing legislation, and internal policies. · ...
-
Cleaning Project Manager
Found in: Jooble UK O C2 - 5 days ago
Grichan Whitestone Limited Manchester, United KingdomWe are currently working with a specialist Cleaning & FM business to recruit a Project (Cleaning) Manager to oversee a number of contracts across the country. Ideally the individual would be based roughly around the West Midlands or North West area · The role: · The role is respo ...
-
Cleaning Project Manager
Found in: Jooble UK O C2 - 5 days ago
Grichan Whitestone Limited Manchester, United KingdomWe are currently working with a specialist Cleaning & FM business to recruit a Project Manager to oversee a number of contracts across the country. Ideally the individual would be based roughly around the West Midlands or North West area · The role: · The role is responsible for ...
-
Helpdesk
Found in: Jooble UK O C2 - 57 minutes ago
Jobwise plc Greater Manchester, United KingdomAre you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? · Based from the office in Cheadle this role will offer work from home · This business gives back in so many ways to the local community ...
-
Facilities Coordinator
Found in: beBee S2 UK - 19 hours ago
Macro Manchester, United Kingdom Full timeFacilities Coordinator Ref: 29941 ManchesterQualifications, skills, and all relevant experience needed for this role can be found in the full description below. · The OpportunityWe are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. · As a ...
-
Facilities Co-Ordinator
Found in: beBee S2 UK - 3 days ago
Eden Brown Manchester, United Kingdom Full timeWe are seeking for an Facilities Administrator to join our team. · Here are the details of the position: · Job title: Facilities Administrator · Location: Manchester · Working Arrangement: 10 AM - 2 PM · Start Date: ASAP · Payrate: £11ph PAYE or £14.95 umbrella · Role: · This r ...
-
Helpdesk
Found in: Jooble UK O C2 - 57 minutes ago
Jobwise plc Greater Manchester, United KingdomAre you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? · How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home · This business gives back ...
-
Airport Engineer
Found in: Talent UK C2 - 2 days ago
ESP Global Services Manchester, United Kingdom GBP16th April, 2024 · A career in Aviation End user support · About the Job: · As the Airport Engineerin Manchester Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, ...
-
Service Engineer
Found in: beBee S2 UK - 1 day ago
findajob.dwp Manchester, United Kingdom permanentService Engineer (Manchester OR Glasgow) · Manchester (covering whole North of England) · Glasgow (covering whole of Scotland and North of England) · Competitive Salary + Bonus + Company Van (Fully Expensed) + Benefits · Are you a qualified Service Engineer looking to further dev ...
-
Assistant Client Service Specialist
Found in: Jooble UK C2 - 3 days ago
Residential Living Recruitment Ltd Oldham, Greater Manchester, United KingdomLooking for structured working hours Monday to Friday, working 1 Saturday per month. · Residential Living Recruitment are recruiting a number of Customer Service based roles within Property. This is a great opportunity to join a growing business within the Residential sector. · H ...
IT Helpdesk Coordinator - Kearsley, United Kingdom - mydentist
Description
IT 1st Line Helpdesk Support Technician
Hours: 37 p/week – Monday – Friday.
Location: Support Centre, Stoneclough Rd, M26 1GG. Hybrid (min 3 days in the office)
Salary: Competitive salary DOE
The Role
Our 1st Line Support - IT helpdesk Technicians play a vital role in maintaining the smooth running of the technology within our practices and therefore ensuring that patients have the best possible care and experience whilst visiting the dentist.
You will be working on a busy IT helpdesk taking calls from Practice Staff, Dentists, and Support Centre colleagues, understanding their queries and prioritising these accordingly and efficiently whilst maintaining a friendly and helpful manner and delivering great customer service.
As an IT Helpdesk Coordinator, your role will include:
As an IT Helpdesk Coordinator, you will need:
As part of {my}dentist, you'll be joining the UK's leading provider of dentistry, which supports more than 4 million patients each year to get access to the care they need.