Change Officer - Birmingham, United Kingdom - Metropolitan Police

Metropolitan Police

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Change Officer - Counter Terrorism Policing HQ**
Salary: The starting salary is £51,196, which includes allowances totalling £2,841.

The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of the scale £52,730. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location:
Birmingham**
Make sure Counter Terrorism Policing has the best possible IT.

There has never been a more important time to be working within counter terrorism and a career with Counter Terrorism Policing (CTP) is like no other, with specialist roles spanning the UK and overseas.

The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support to our entire CTP network; as well as other partner agencies, on a 24/7 basis.

As a proven centre of excellence, aligned to ITIL best practice, effective service management processes are crucial in ensuring that risks are mitigated, and that robust governance exists in order to protect the integrity of our national infrastructure and networks.

We are now growing our service management team to bolster coverage in our Change Management and Problem Management process areas.

Work for us and you could be at the forefront of national security and public safety; working alongside emergency service colleagues, government agencies, intelligence services and the military to help keep our communities safe.

You will ensure that only beneficial Changes are made, with minimum disruption to national services supported by the CSC.

In addition, you will lead on the research into the root causes of Problems; striving to make temporary solutions (workarounds) available and driving the development of permanent fixes which can be then deployed through Change.

This is a role that really does make a difference to our people.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development.

If you're looking to progress, this is a great opportunity.

Use your skills to help protect the public and support our teams. Join CTP today.

Job Summary

The primary purpose of this role is to embody the Change Management processes as described in ITIL service management and as defined by the Change Management Process Owner.

The role holder will be responsible for the process which controls the lifecycle of all CSC managed Changes; the primary objective is to ensure that beneficial Changes are made, with minimum disruption to national services supported by the CSC.

This role will manage the day-to-day operation of the Change process to ensure that governance is being followed; communications are reaching all relevant stakeholders and that all change records are correct and current.

It will be responsible for auditing, operating and improving the above processes and championing best practice within both the Change and Problem Management service disciplines.

The role holder will need to interact heavily with both internal and external departments to ensure that inbound changes are managed to the correct standards.

In conjunction with the Process Owner for Problem Management, the role holder will also be responsible for the process which controls the lifecycle of all CSC managed Problems; including leading on research into the root causes of incidents, make temporary solutions (workarounds) available, and developing final solutions, deployed through Change Management, for known errors.

The role holder will need to engage in proactive problem management by analysing trends or historical data of incidents and services.

Key Tasks
The post holder will be required to do the following:

Management of all submissions to the CSC Change Management process throughout their lifecycle to ensure good practice is followed and procedures adhered to.
Define, roadmap, deliver and report upon service improvements pertaining to Change and Problem, in order to add value to the business.
Produce regular, cogent reports aimed at multiple audiences to demonstrate all dimensions of data around Change and Problem, on demand and proactively.
Organise and attend all local CSC Change Advisory Boards (CAB) and other relevant forums, as well as other meetings as directed by their line manager.
Produce and deliver the Forward Schedule of Changes (FSC) to all CAB attendees and review all implemented Changes to ensure that they have met their objectives.
Management of the CSC Problem Management process and to ensure good practice is followed and procedures adhered to.
Lead on research into the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions, deployed through Change Management, for known errors.

Vetting
This post requires access to the most sensitive intelligence material on a da