Service Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 3Main area
- Greater Nottingham Diabetic Eye Screening Programme
Grade
- Band 3
Contract
- Fixed term: 12 months
Hours
- Part time hours per week
Job ref
D
Site
- Ropewalk House
Town
- Nottingham
Salary
- £22,816 - £24,336 pro rata
Salary period
- Yearly
Closing
- 06/08/2023 23:59
The Greater Nottingham Diabetic Eye Screening Programme (GNDESP) requires a dedicated Service Administrator to work in a team with the aim of reducing sight loss and the delivery of the Eye Screening Service across the Greater Nottingham Region.
The service administrator is responsible for the accurate and timely processing and inputting of information for the Diabetic Retinopathy Screening Programme.
The administration team are required to be fully competent in all elements and processes of the diabetic eye screening patient pathway and how they are managed, tracked and audited.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population.
Come and join our wonderful team at NUH.
We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.
With endless personal development opportunities available, at NUH we will endeavour to turn your job into a careerDetailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
The Service Administrator will assist in delivering the service by;
Answer incoming telephone calls and respond to queries
Ensure the Greater Nottingham Diabetic Eye Screening Programme is developed, delivered and monitored in accordance with the National Service Specification.
Escalate concerns to programme and deputy manager in a timely way
Liaise with the multi-disciplinary team linked to the service and attend necessary meetings
Monitor stock levels
Maintain and further develop close co-operation between Optometry, Ophthalmology, Medical and Clerical / Administrative staff to support the delivery of screening and treatment of sight threatening diabetic retinopathy.
Support implementation of research based practice as well as specific audits within the programme as appropriate. This will require provision of supporting data for the production of prompt monthly, quarterly and annual reports to ensure key targets are met and a high quality service is delivered for people with diabetes
Adopt a flexible approach in providing sickness and absence cover within the team as required.
Ensure adequate personal development and local accreditation to ensure the post holder fully meets National quality assurance standards
Carry out effective communication between staff and external suppliers of screening sites, equipment and software to maintain service delivery
Assist with effective problem solving
Develop appropriate expertise in relevant aspects of diabetes, associated complications and other relevant diseases to help answer patient queries
Facilitate collaboration with healthcare professionals including dealing with patient safety incidents and complaints.
Daily enveloping of patient letters using the inserter machine, ensure that information leaflets and other documentation is provided in a timely manner to assist in meeting national quality assurance objectives
Maintain and enhance the reputation of the Service
To undertake a key role in routine data inputting. Process and update the patient management system with accurate health documentation
To be mindful of the need for continuous improvement and development of all aspects of the Service
Undertake any other duties that may reasonably be required
Adhere to all local standard operating procedures and Trust wide polices
Person specification
Training & Qualifications
Essential criteria
- 4 GCSE or equivalent qualifications including English and Mathematics or equivalent qualification or evidence of competency gained through experience
- EDCL or equivilent experience
- Knowledge and understanding and of diabetes and diabetic retinopathy
- Passed relevant units in the City & Guilds level 3 diabetic retinopathy course
- Experience of Optomize software
Essential criteria
- Minimum of 18 months administration experience
- Familiar with medical terminology
- Experience dealing with patient complai
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