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Altrincham

    Assistant Shop Manager - Altrincham, Greater Manchester, United Kingdom - THG

    THG
    THG Altrincham, Greater Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    Lookfantastic is Europe's No1 Online Destination for Premium Beauty.

    We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe.

    We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham.

    Assistant Store Manager

    The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the M anagers absence.

    Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience .

    The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store.

    Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers.

    Sales
    Lead the team to achieve set retail financial goals and KPI's.
    Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.

    Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.

    Plan and execute events, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.
    Lead by example on the shop floor at all times.
    Will act as the stores Duty Manager as required and lead the team, service and sales.
    Engage and inspire the in store team daily to deliver world class service.
    Ensure perfect store standards including top hygiene standards in all areas.
    Update and maintain VM of all brands.
    Strong communication to the team, HQ and all brand representatives.

    Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.

    Proactively support the management of LP to minimise shrinkage.
    Retail experience essential
    Full availability including weekends and bank holidays is imperative.
    Experience of using Excel, Outlook and Teams.
    #

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