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    Program Services Support Manager - Camberley, United Kingdom - Safran Seats

    Safran Seats
    Safran Seats Camberley, United Kingdom

    1 month ago

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    Permanent - Full time
    Description

    Job Description

    Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

    At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world

    In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

    The purpose of the role is to contribute to
    program, project, business line management and performance by providing support for operational teams to help achieve their cost objectives (including sales targets for program aspects), delivery and quality objectives. This also encompasses managing risks, opportunities, and deliverables.

    Key responsibilities and duties:

    A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.
    B) Be part and an active member of the IPT from S1 to S12 gates.
    C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)
    D) Propose decision-making scenarios and help prepare decision-support documents
    E) Develop and maintain relationships with the assigned internal customers.
    F) Work closely with sales, engineering, supply chain, front office and other departments
    as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments
    G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target
    H) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.
    I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.
    J) Support methods and tools teams in maintaining business tools and the management reference system
    K) Be comfortable and familiar with (multi-cultural) international business practices which
    includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
    L) Facilitate communication between other members of the team and the BU

    Complementary Description

    Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

    We focus on:

    Our people
    These are our four People Fundamentals that underpin everything we do at Safran:

    • We believe in and fostering the conditions for diversity and inclusion to thrive

    • We develop our colleagues skills and build opportunities so you can shape our future

    • We create a trustworthy work place to support you, as you dare to act and innovate

    • We encourage collaboration and mutual support between you and your colleagues
    So you'll be supported every step of the way

    Sustainability
    Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

    Global Mobility
    As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

    Job Requirements

    Bachelor's degree in a related business
    management or engineering management
    discipline

    Comprehensive understanding of the
    program/project environment (organization,
    workflow)

    Excellent communication and interpersonal
    skills

    Demonstrated effective and motivational
    leadership skills

    Program requirements and Prompt milestones

    Experience of Aerospace Rules &
    Regulations, Aerospace Certification

    Have strong negotiation skills and be
    comfortable in adversarial business
    environments during negotiation

    Knowledge of problem-solving techniques and
    continuous improvement methods

    Program and project management (reference
    systems, planning, technical and financial
    aspects, risks

    Specificity of the job

    Occasional domestic and international travel.

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