Customer Service Assistant - Colchester, United Kingdom - Call Assist

Call Assist

Verified Company

Colchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident.

We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand.

Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forwardthinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for an
Investigator to join our Customer Service department in our Colchester office.

Job purpose & Training:

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.
Ability to work under pressure using your own initiative.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

12 month fixed-term contract.

Start date - May 2023.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
28 days paid holiday including Bank Holidays for fulltime employees
Opportunities for progression within the Company
Contributory workplace pension
Staff referral bonus scheme
NVQ's

Salary:

The salary is dependent on age:

16 to 20
£7.49 p/h
21 to 22 £10.18 p/h

£10.42 p/h

This position is not commission based

Applications:

If you require further information regarding the position, please call Ben or Liann on

Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:

£7.49-£10.42 per hour

Experience:

- customer service: 1 year (preferred)

Work Location:
In person