Personal Injury Claims Handler - Haywards Heath, United Kingdom - Davies Resourcing

Davies Resourcing

Verified Company

Haywards Heath, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. ?
Do you have claims experience to include handling personal injury claims? Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the Official Injury Claims portal or similar system? Well look no further We're on the lookout for experienced
Personal Injury
Claims Handlers to join our growing organisation in West Sussex

In return for working with us we will offer you:

Generous competitive starting salary plus fantastic benefits:

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A fun, energetic and lively working environment:

Excellent career progression opportunities with increased salary available on completion of Progression level matrix:

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Monday to Friday 9am to 5:00pm

Flexibility available:
Blended approach to working in the office (2 days) and from home 3 days a week following training and passing probation

Your role as a
Personal Injury Claims Handler will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

Job responsibilities:

Proactively manage claims within personal authority of £7,500 per claimant with no more than a global bodily injury reserve of £30,000 (or £15,000) per claim
Validate policy indemnity for each claim, ensuring that the correct insurer status applied
Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM's procedural requirements and own authority limits of £10,000 per TPPD
Process claim payments in accordance with personal authority
Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
Ensure compliance with all regulatory and corporate policies and requirements (including "Treating Customers Fairly" principles)
Proactively manage incoming telephone calls
Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
Identify potential fraudulent claims and action in accordance with FCIM's guidelines
Develop and maintain effective relationships with colleagues and business partners.
Ensure that all expressions of dissatisfaction are registered in accordance with FCIM's complaint procedure
Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader

Achieve all personal objectives, Key Performance Indicators (KPI's) and Service Level Agreements (SLA's)

Identify and pursue all potential recoveries from the relevant parties

Experience & knowledge:

Strong motor claims experience working within a bodily injury claims environment
Experience handling claims within an OIC (Official Injury Claims) Portal or similar
Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
Technical expertise with exposure to third party claims including credit hire and liability
Understanding of all aspects of motor claims, to include credit hire and potential fraud
To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

Understanding of the RTA and Article 75 status within Motor Claims

Salary:
£25,000.00-£31,000.00 per year

Benefits: