Head of Support and Community Services - Co. West Midlands, United Kingdom - Tarmac

Description

At Tarmac, 'who you are' matters.

We are currently looking for an experienced Sales & Service Team Leader to join and lead our friendly Blocks team based from Tarmac's i10 offices at Wolverhampton in the heart of the West Midlands.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.

Main ResponsibilitiesIn the role of Sales & Service Team Leader you will be responsible for:

Day-to-Day supervisory management of the Sales and Service team
Communicating goals and deadlines, planning workloads/delegating tasks
Effectively manage and drive performance against agreed KPIs set by the Sales & Service Manager
Provide excellent, best in class, customer service experience
To act as the first point of supervisory contact for all orders, telephone enquiries, queries and complaints that cannot be resolved by the Internal team
Supporting the overall sales plan and the commercial team to ensure that customer service is delivered from the first point of contact through to delivery
The Ideal CandidateThe ideal candidate for the role of Sales & Service Team Leader will have experience of:

Previous supervisory or management experience essential
Proven track record in Customer Service and Commercial environments
Hybrid working management experience
High standard of Customer Service, instilling the same expectations in your team
Why UsWe offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits.
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice.
Training and development opportunities

Tarmac, a CRH company, is an equal-opportunity employer.

We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.