Customer Service Advisor - Worcester, United Kingdom - Bamboo Marketing

Bamboo Marketing

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Have you ever considered working in the automotive industry but unable to commit to working long hours with no flexibility?

This is the perfect opportunity for you

We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed. Flexible working hours, full or part time, hybrid working.

As a Customer Service Advisor you will act as an extension to 1 or more dealership service departments. With a variety of responsibilities, we are looking for someone to;

Make outbound calls, to book service & MOT appointments for existing customers
Deliver an exceptional customer experience
Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
Proactively action and respond to leads and enquiries from multiple systems within strict time frames
Maintain accurate customer and vehicle data
Support inbound customers with enquiries and convert into bookings
Achieve and exceed targets

Full training and induction will be provided. (Office based for approx. 6-8 weeks depending on previous experience)

If you are an excellent communicator with a friendly telephone manner, you have good IT skills with the ability to multi task, self-motivated and have a strong attention to detail, this is the perfect position for you.

Opening hours:
Monday-Thursday 8am-8pm
Friday 8am-6pm
Saturday 9am-5.30pm
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.

Additional benefits;
Competitive commission structure.
29 days paid holiday + extra days for length of service
Additional learning and progression opportunities
Company pension scheme
Buy/sell annual leave
Referral scheme
Eye care vouchers
In house training and career progression
Hybrid working (strong internet connection and quiet workplace at home required)

Job Types:
Full-time, Part-time, Permanent

Salary:
From £9.54 per hour

Supplemental pay types: