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    Retail and Operations Manager - Ellon, Aberdeenshire, United Kingdom - apetito

    apetito
    apetito Ellon, Aberdeenshire, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description
    Wiltshire Farm Foods exists to serve and "make a real difference" to our customers.

    We aim to provide great food with superb personal service, where every contact brings a little sunshine to our customers lives.

    To our older customers we know that our friendship as well as our food, is important to them.

    We are committed to understanding our customers, listening to their voice, and continuously finding ways to make our service even better.

    We have a continuous programme of initiatives and innovations, with a relentless focus on product quality.

    We strive to make every meal, the perfect meal, delivered from our home in Wiltshire via our local teams directly to the customer.

    Our team are proud to work at Wiltshire Farm Foods and make a real difference to the customers we are privileged to serve.

    We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Ellon, Aberdeenshire.

    The Retail Sales and Operations Manager will take ownership of their territory and view it as their 'own business'.

    They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.

    These are depicted within in the Wiltshire Farm Foods triangle of success:
    Developing and supporting the team to talk about our food passionately and knowledgeably
    Costs of Local Distribution (COLD)
    Delivering the agreed target for the Cost of Local Distribution within the local depot:

    Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers
    Reviewing performance of each monthly with the Regional Manager
    Growing Sales

    You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team.

    Agreed sales performance targets to be delivered through your team by:

    Ensuring all CRM activities are executed
    Implementing local growth initiative to deliver targets agreed (sheltered housing, CSA training etc.)
    Community Engagement
    Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth to include:

    Appropriate community organisations
    Local Hospitals
    Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
    Ability to interpret data to determine the key levers to ensure success.
    Retail, care, hospitality, or own business experience
    Experience of implementing and compliance with Health & Safety processes
    GCSE or equivalent Maths and English
    Full clean UK driving licence

    Wiltshire Farm Foods is an ethical and sustainable organisation, we're proud to pay all our staff no less than the Real Living Wage, plus you will have the opportunity to participate in a discretionary bonus scheme.

    We also offer an attractive benefits package including 33 days holiday (inclusive of bank holidays) and a pension.
    #
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