Apprentice Receptionist - Norwich, United Kingdom - Woodcock Road Surgery

Description

Job summary

An exciting opportunity to join Woodcock Road Surgery as an Apprentice Receptionist has become available.

The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you

The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.

We would be happy to consider either full-time or part-time hours depending on apprenticeship provider requirements. Our working day is am - pm, so applicants would need to be able to start and finish at these times, depending on their shifts.

We offer you: Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.

The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.

Main duties of the job

The main duties associated with the role are:

To provide a courteous and efficient reception service to patients, carers and

visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion.

Visitors sign in and out and the member of staff they are seeing are advisedof their arrival.

The tidiness of the waiting room and the safety of its inhabitants.

Queries are answered or passed to an appropriate member of staff in atimely fashion.

Accurately updating patient records using System-One.

Taking action as requested by doctors and the nursing team.

Phoning patients to arrange/rearrange appointments and/or confirm testresults.

Supporting the provision of a seamless co-ordinated multidisciplinaryservice through good communication

and any other tasks/duties as requested by the Office Manager and wider administrative team.

About us

We are a busy City Practice, providing services for 8,000 patients.

Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills including Sexual Health and Diabetes Management, and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician's Associate.

The clinical team is supported by a skilled and well organised administration team.

We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.

We are a well established training Practice and welcome GP Registrars on six monthly placements.

If this sounds like a perfect job for you then please get in touch.

Job responsibilities

Job Summary:

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will be part of the front door for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional. You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration. You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Operations Manager, dependent on current and evolving Practice workload and staffing levels:

Reception Duties:

Administration

Computer

Telephone

Other Tasks

Start and End of Day Procedures.

Be able to open up premises at the start of the day, unset alarm and ensure that all equipment such as fax machines, computers, printers and photocopiers are ready and make all necessary preparation to receive patients.

Be able to secure premises at end of day, checking all windows, doors are closed, toilets empty, internal lights off, fax is full of paper, all other equipment is off and alarm activated.

Reception Skills

Essential

Desirable

Qualifications

Essential

Desirable