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Exeter

    Care co-ordinator - Exeter, Devon, United Kingdom - Gold Group

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    Description

    Job Title:
    Customer Care Team Leader

    As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations.

    Additionally, you'll collaborate with the Customer Service Manager (CSM) to enhance team skills, onboard new hires, refine departmental processes, and manage operations in the absence of the CSM.

    So, what will you be doing as a Customer Care Team Leader?
    Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints
    Take charge of dealing with customers' questions and complaints from start to finish.
    Talk to customers to improve our services and meet their needs.
    Give customers great service while working efficiently.
    Work with other teams to fix any problems with installations.
    Train and help our team members grow, with help from the CSM.
    Help new team members get started.
    Coach team members regularly to help them improve.
    Hire new team members for customer care.
    Manage when team members are away and help them do better.
    What are we looking for in our next Customer Care Team Leader?
    Previous experience in a customer care team is a plus (bonus if in telecoms)Life Assurance
    Salary Sacrifice Pension
    30 days holiday plus statutory bank holidays
    Enhanced Family Leave
    For a copy of our privacy policy please visit our website #J-18808-Ljbffr

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