- second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.
- monitor F5 infrastructure to identify and address potential issues before they escalate.
- with customers and stakeholders to resolve complex technical issues and provide guidance on best practices.
- and maintain technical documentation, including user guides, FAQs, and knowledge articles.
- in incident management and problem resolution activities, including conducting root cause analyses.
- closely with internal teams to ensure a high level of service delivery and customer satisfaction.
- remote support and assistance with change management for our client base on a 24x7 basis as required.
- and monitor call queues to ensure adherence to customer SLAs.
- as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation.
- experience providing second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.
- track record of providing remote support and change management assistance to clients on a 24x7 basis.
- working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure, or Palo Alto.
- understanding of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.
- experience in an IT service role, with a focus on supporting and troubleshooting network security environments.
- troubleshooting and problem-solving skills.
- and effective communication skills, both verbal and written.
- to work well as part of a team or independently with minimal supervision.
-
SOC Engineer
1 week ago
Locke and McCloud London Area, United KingdomSOC Engineer – London Hybrid - £30,000 - £40,000 + Bonus + Benefits · Locke & McCloud are looking for an experienced SOC Engineer to join our client, a leading security provider looking to grow their Cyber Security team. In this role, you will play a crucial role in providing s ...
-
Senior SOC Analyst
1 week ago
Addition+ Camden Area, United KingdomWe are currently recruiting for a highly recognised IT Security company that are giants within their industry, for the role of a Senior SOC Analyst . It's an exciting opportunity to work for an organisation who provide endpoint security services to large financial and government ...
-
Senior Security Operations Center Analyst
1 week ago
Nexere Consulting Camden Area, United KingdomSenior SOC Analyst, SIEM - Cloud based: Sentinel / ManageEngine Log360 / QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. · We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for ...
-
Cyber Security Analytics Analyst
1 week ago
ARC IT Recruitment Camden Area, United KingdomCyber Security Analytics Analyst · City/hybrid · £45K-£54K + bonus and strong benefits · Splunk SIEM · Cyber Security Analytics Analyst is required to join the security division of prestigious financial services organisation with offices in the heart of the city. Within this role ...
-
Cloud Security Engineer
2 weeks ago
Moralis London Area, United KingdomWhat you'll be working on: · Configuring cloud security applications and security policies. · Tuning alerts with the L3 Ops teams to ensure the right alerts are being alerted. · Roll out a security solution across cloud accounts within all regions including Kubernetes & container ...
-
Adobe Experience Platform Architect
1 week ago
Capgemini Camden Area, United KingdomJob Description · Role: Adobe Experience Platform Architect · Location: London, UK · Hybrid work: Yes, in London, UK · 6 Months contract · The focus of your role · Capgemini is seeking an Adobe Experience Platform Architect to join Capgemini Financial Services Digital Practice. T ...
-
Security Engineer
3 weeks ago
Infoplus Technologies UK Limited London Area, United KingdomRole : WAF Security Engineer · London, UK · Contract (Inside IR35) · Hybrid – 2 das onsite in a week · Day Rate – 450GBP/Day Inside IR35 · Job Spec: · Mandatory Skills - Web App Firewall F5 BIG-IP ASM · Additional Skills - Python Scripting · Handson Azure along with F5 or AkamaiT ...
-
Information Security Analyst
3 weeks ago
Planet Technology London Area, United KingdomThe Planet Group have recently been engaged by a Global Investment Bank to secure an Information Security Analyst to join the team in London on a permanent basis. We are open to considering entry level candidates as well as candidates with relevant industry experience. · Job Sum ...
-
Adobe Experience Platform Architect
1 week ago
Capgemini London Area, United KingdomJob Description · Role: Adobe Experience Platform Architect · Location: London, UK · Hybrid work: Yes, in London, UK · 6 Months contract · The focus of your role · Capgemini is seeking an Adobe Experience Platform Architect to join Capgemini Financial Services Digita ...
-
Cyber Incident Responder
1 week ago
OutBreach London Area, United KingdomAbout Us · Outbreach provides specialist Cyber Incident Response and Crisis Management services to our midsize clients spread across the world. · With offices in London, Dubai, and New York we are different to most other security companies in that we assume our clients will ex ...
SOC Engineer - London Area, United Kingdom - Locke and McCloud
Description
SOC Engineer – London Hybrid - £30,000 - £40,000 + Bonus + Benefits
Locke & McCloud are looking for an experienced SOC Engineer to join our client, a leading security provider looking to grow their Cyber Security team. In this role, you will play a crucial role in providing second-line technical support and serving as an escalation point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies.
Main Responsibilities:
To be considered for this role, you should have:
Our client offers a great working environment with various progression plans to suite your career goals, in addition to a generous benefits package including a 10% bonus, family private healthcare, a generous pension scheme, 25 days of annual leave, share options, flexible working options, and more.
If this role is of interest, please apply or reach out to Jacob –
Locke & McCloud are the UK's leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the UK's most exciting cyber security consultancies & end users. Our focus on the information security space allows us to be able to help you find the most exciting.
