- second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.
- monitor F5 infrastructure to identify and address potential issues before they escalate.
- with customers and stakeholders to resolve complex technical issues and provide guidance on best practices.
- and maintain technical documentation, including user guides, FAQs, and knowledge articles.
- in incident management and problem resolution activities, including conducting root cause analyses.
- closely with internal teams to ensure a high level of service delivery and customer satisfaction.
- remote support and assistance with change management for our client base on a 24x7 basis as required.
- and monitor call queues to ensure adherence to customer SLAs.
- as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation.
- experience providing second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.
- track record of providing remote support and change management assistance to clients on a 24x7 basis.
- working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure, or Palo Alto.
- understanding of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.
- experience in an IT service role, with a focus on supporting and troubleshooting network security environments.
- troubleshooting and problem-solving skills.
- and effective communication skills, both verbal and written.
- to work well as part of a team or independently with minimal supervision.
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SOC Engineer - London Area, United Kingdom - Locke and McCloud
Description
SOC Engineer – London Hybrid - £30,000 - £40,000 + Bonus + Benefits
Locke & McCloud are looking for an experienced SOC Engineer to join our client, a leading security provider looking to grow their Cyber Security team. In this role, you will play a crucial role in providing second-line technical support and serving as an escalation point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies.
Main Responsibilities:
To be considered for this role, you should have:
Our client offers a great working environment with various progression plans to suite your career goals, in addition to a generous benefits package including a 10% bonus, family private healthcare, a generous pension scheme, 25 days of annual leave, share options, flexible working options, and more.
If this role is of interest, please apply or reach out to Jacob – /
Locke & McCloud are the UK's leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the UK's most exciting cyber security consultancies & end users. Our focus on the information security space allows us to be able to help you find the most exciting.