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    Resident Liaison Officer - Oldham, Greater Manchester, United Kingdom - Fawkes & Reece (North)

    Fawkes & Reece (North)
    Fawkes & Reece (North) Oldham, Greater Manchester, United Kingdom

    Found in: Click to Hired UK C2 - 1 hour ago

    Fawkes & Reece (North) background
    Permanent, Full time
    Description


    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.

    My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

    They are currently recruiting for a Resident Liaison Officer to join them on a permanent basis to work on an energy efficiency scheme in Oldham.


    The company pride themselves on being a specialist in the Renewables/Energy Efficiency sector within Social Housing and are great at progressing their staff and developing their careers.


    As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

    You will also be responsible for booking in appointments and will manage your own diary.

    Duties include:

    Pre entry visits and company inductions
    Collect tenancy agreement/approval forms
    Visiting tenants in their homes and to advise them on when and what work is being carried out
    Act as the main point of contact and deal with any problems/queries that tenant may have
    Contacting neighbourhood housing associations and establishing working relations with them
    Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
    Attending and chairing tenant forum meetings to advise tenants of works being carried out
    Monitor customer complaints and resolve any potential issues
    Monitor customer satisfaction

    The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.


    You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

    To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)

    Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion
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