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    Tenant Liaison Officer - Sheffield, United Kingdom - Fawkes & Reece (North)

    Fawkes & Reece (North)
    Fawkes & Reece (North) Sheffield, United Kingdom

    6 days ago

    Fawkes & Reece (North) background
    Description


    Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds.

    Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes.

    As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

    Job Role Includes:

    To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
    Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
    To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
    Personnel must be professional and of the highest standard
    Provide an efficient, courteous and professional service to all telephone callers
    Ensure written correspondence to residents is generated and distributed in line with the programme of works
    Carry out choice events, consultation events and individual consultations with residents regarding future work
    Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
    Manage the Resident's complaints procedures as a point of : CSCS Card / 1st Aid / Driving Licence

    Benefits

    Monday to Friday working week - 8am - 4:30pm
    Company Van/Fuel Card
    Permanent role after 3-4 months for selected candidates
    Street ParkingTo Apply

    Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply
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