- Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement
- Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation
- Ensure services are integrated, and delivered as required
- Work with and support third parties in providing network infrastructure services
- Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks
- Take primary operational responsibility for assigned services and ensure operational continuity
- Participate in cross-functional infrastructure teams within GTS as directed by the Network Manager.
- Awareness . You know about the skill and have an appreciation of how it is applied in the environment.
- Working . You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment.
- Practitioner . You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment.
- Expert . You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods and tools. You can lead or guide others in best-practice use.
- Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working)
- Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working)
- Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant skill level: working)
- Coding and scripting . You know the scripting tools and software that are available and currently in use. (Relevant skill level: awareness)
- Continual service improvement . You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: working)
- Incident management . You can diagnose and prioritise incidents, investigating their causes and finding resolutions. (Relevant skill level: working)
- Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working)
- Problem management . You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Relevant skill level: working)
- Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness)
- Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working)
- Technical specialism . You know how to draft and maintain procedures and documentation. You can set standards for definition, security and integrity of objects and ensure conformance to these standards. (Relevant skill level: practitioner)
- Technical understanding . You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape. (Relevant skill level: practitioner)
- Testing . You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results. (Relevant skill level: working)
- User focus . You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working)
- IT Infrastructure. Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS. (Skill level: practitioner)
- Information Security. Has an appreciation of information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services. (Skill level: working)
- Modern standards approach. You use a modern standards approach competently and guides others in doing so. (Skill level: practitioner)
- Problem solving . You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Skill level: working)
- Systems design . You can design systems characterised by medium levels of risk, impact and business or technical complexity. You know how to select appropriate design standards, methods and tools and ensure they are applied effectively. You can review the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. (Skill level: practitioner)
- Systems integration . You can define the integration build and produce a build definition for interfaces between systems. You are able to co-ordinate build activities across systems, and you understand how to undertake and support integration testing activities. (Skill level: practitioner)
- Troubleshooting and problem resolution . Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. (Skill level: practitioner)
- Client-Focused: Prioritizes client needs and expectations, ensuring that all actions and decisions lead to client satisfaction and success.
- Collaborates as 'One NCC': Works in unison with all departments and teams, fostering a united front and shared objectives across the entire organisation.
- Adds Value: Goes beyond the minimum requirements to provide solutions and contributions that enhance the customer's success and growth.
- Enables and Empowers: Provides tools, resources, and support to team members, fostering an environment where they can thrive and excel.
- Personal Responsibility: Takes ownership of actions, decisions, and outcomes, acknowledging successes as well as areas for improvement.
- Communicates Openly and Respectfully: Shares information transparently while maintaining respect and consideration for all stakeholders.
- Open Mindset: Embraces new ideas, diverse perspectives, and is willing to adapt in response to evolving situations or feedback.
- Growth and Development: Actively seeks opportunities for personal and professional growth, championing learning and evolution for oneself and the organisation.
- Cisco IOS/IOS-XE/NX-OS.
- Implementing and troubleshooting L3 routing protocols. (Static, EIGRP, OSPF).
- Implementing and troubleshooting L2 networking technologies. (VLAN,STP/RSTP).
- Designing and building secure & resilient datacenter and office/branch networks.
- Network firewalls and firewall policy management.
- VPN technologies. (IPsec, SSL Remove access VPN).
- First hot redundancy protocols. (HSRP/VRRP).
- Wireless technologies.
- Network monitoring.
- Cisco ASA, Firepower & Cisco Firepower Management Centre.
- IPS/IDS technologies.
- Cisco FXOS & Cisco Chassis management software.
- SD-WAN/SD-Access Technologies
- Network automation.
- Web application firewalls
- FortiGate firewalls
- Cisco Identity Services Engine
- Linux Operating Systems
- Dell FTOS switching
- Fortinet FortiGate firewalls
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Senior Network Engineer - Manchester, United Kingdom - NCC Group
Description
The Opportunity
:The purpose of the Senior Network Engineer role contribute to the teams that delivers the implementation, operation, monitoring and maintenance of the global IT network infrastructure and platforms within the Network team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms.
You will be part of a team providing 24x7 operations of all, but not limited to, the following infrastructure components: data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.
The team is also responsible for ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available.
Key Accountabilities:
A Senior Network Engineer acts as second- or third-line support for incidents, problems and changes to solutions and services, as well as building, administering, supporting, and maintaining solutions as directed. You will be expected to:
These 4 skill levels tell you about the level of expertise required for the job role:
Skills needed for this role :
Behaviours:
Desirable Requirements
You will have strong experience/knowledge with:
Experience/knowledge with one or more of the following technologies would be desirable but not essential:
About NCC Group
The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.
We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.
