Customer Services Submissions Officer - Wymondham, United Kingdom - Key Forensic Services

Key Forensic Services

Verified Company

Wymondham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base.

Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Position:

Purpose of Role:

To provide a highly professional and exceptional service to customers both internally and externally.

Role Summary:

This is a broad customer facing role within CSD dealing with a wide range of tasks.

The individual will be required to be flexible and demonstrate supportive and effective teamwork in achieving the day to day work objectives of the department.

Duties & Responsibilities:

Support the CSD Team Leader in providing a day to day administrative service to the operational/scientific teams
To respond to customer queries and follow departmental procedures with a high level of accuracy in what is a strictly regulated environment
Ensure excellent customer service is consistently provided to all internal and external customers
To coordinate the efficient administration of exhibit management with emphasis on continuous improvement
To meet, greet and register all KFS Visitors in adherence with KFS security policy and guidelines.
Coordinate an efficient telephone, postal and stationery service
To support general administration tasks as required
Liaise with CSD teams at other KFS sites to ensure effective workflow.

Requirements:

Skills & Competencies:

Exceptional customer service skills
Exemplary verbal and written communication skills
Problem solving skills and ability to deal with complexity coupled with managing a high workload
Administration skills desirable
Able to work under pressure and to tight deadlines
Strong IT capability to include Microsoft Office

Personal Attributes:

Professional business disposition and of smart appearance
Highly motivated individual who approaches work with a positive attitude
Able to work on their own initiative and with exceptional attention to detail
Welldeveloped interpersonal skills
High level of honesty and integrity is essential
Strong work ethic and commitment
Team player and willingness to support others
Willingness to work flexibly in response to business requirements

Qualifications & Experience:

GCSE Maths and English essential. Previous customer service experience desirable

Other information:

Terms & Conditions

Salary £20,050 per annum
Hours 37 per week
Holidays 25 days per annum plus statutory holidays

Pension

Contributory
Employee Assistance Programme
Cycle to Work scheme
Retailer discounts
Location: Wymondham, near Norwich

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.
KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce.

Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.

One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

The closing date for this position is
31 March 2023 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage.