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    Vulnerabilities Manager - Bristol, United Kingdom - Teleperformance

    Teleperformance
    Teleperformance Bristol, United Kingdom

    3 weeks ago

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    Description
    IT Disaster Resilience Manager

    Work Area aligned to:
    IT Infrastructure

    Location:
    Hybrid but must stay within close proximity to one of these sites - Bangor, Glasgow, Gateshead, Manchester or Bristol as you will be expected to be onsite part of the week

    Develop, manage and ensure Teleperformance IT infrastructure and IT support within the UK, Ireland & Sub Sahara group has adequate IT Disaster Recovery (DR) processes and plans in place to continue providing services in the event of a disaster situation to its client's base.

    Such a role will align to the standards as laid out by in-country regulatory bodies such as the Finance Conduct Authority (FCA) in the UK.

    Creates, maintains and is the custodian of policy, process, testing and plans to ensure compliance with client contractual obligations and regulatory requirements.


    Planning and Maintenance :
    Ownership of the formal testing program covering IT BCP/DR to maintain compliance with contractual obligations and ensure alignment with BCI Good Practice Guidelines (GPG Testing scope
    Provision of internal and client facing IT BC/DR Testing reports and Lessons Learned
    Maintain the business IT BC/DR testing schedule

    Liaise with Teleperformance's 3rd party IT suppliers to understand their BCP/DR position and resilience capabilities in alignment with Teleperformance and client business requirements plus regulatory obligations to ensure compliance.

    Actively assist the wider business, Business Continuity Manager and Risk Assurance Manager in major BC/DR plan development.


    Testing :
    Co-ordinate Testing of Teleperformance and Client Specific IT BC and DR Plans.
    Conduct IT BC/DR reviews and assist in project assignments for Teleperformance sites, departments, and clients.

    Assessing and managing the business impact including financial impacts of testing activities with respect to ongoing compliance, operational and client activities.

    Manage communication of testing results both internally and externally as required contractually.

    Training & Awareness :
    Creation of IT BC/DR training material.
    Organise and manage IT BC/DR training via workshops, communications, one to one knowledge transfer.
    At least 3 years of IT DR experience within a Financial Services or similar organisation.
    Have the ability to interpret regulatory or legal laws and regulations.
    Proficient in policy and report writing.
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