IT Technician - London, United Kingdom - Just IT

Just IT

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a 1st line technician looking for the next challenge in your career?
Position Overview
Having received several awards within the industry. This well-established estate agency is looking for a 1st line support technician to join their team.

Responsibilities:

The first point of call for IT requests, incidents and logging inbound calls in to the Service Desk system to ensure all are dealt with and employees receive regular updates
Escalating tickets promptly via the predefined escalation route when necessary
Supporting users onsite, over the telephone and in their respective offices where necessary, to ensure all queries are dealt with effectively and efficiently with the highest degree of customer service
Ensuring that all incidents and requests are logged accurately and responded to within our given SLA
Communicate any incidents or updates proactively to the business to keep users informed
Liaising with HR to initiate new starter, mover, and leaver processes to ensure all are actioned on time
Building and installing new PCs and laptops, configuring landlines, and setting up smart phones
Checking and updating lists on systems, phones, and photocopiers to ensure all are up to date
Assist with the purchase of new equipment
Liaising with third parties/suppliers where they are responsible for an incident or request
Support senior members of the IT Team with the implementation of new systems and projects
Assist with training less experienced colleagues through their probation when requested by senior members of the team

Essential Skills and personal qualities

Knowledge and experience of working with: