Senior Operations Supplier Manager - London, United Kingdom - TPN LTD

TPN LTD

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Company

Our client is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands.

The mission of the company is to make it easier for everyone to experiencethe world.

Based in London our client provides financial services in the form of payment services and e-money products across all their brands.

About the Opportunity
The role reports to the UK Managing Director with a secondary reporting line to the Group Director of Operations.

The role exists to manage the end to end oversight of vendors, outsourced processes and functions for the company, to ensure:

The stability and resilience of payment services customers
The regulatory requirements set out by the FCA are satisfied
That operations conform to effective business practices.

The jobholder will work in partnership with the Group Operations team to ensure a consistent approach to supplier management and the efficient and effective management of shared service providers of the Group.

In addition the Jobholder will have specific responsibilities for the UK to ensure all UK suppliers are managed effectively and in line with FCA requirements and company UK Policy.

This will involve working with suppliers, internal stakeholders and reportingto the UK Outsourcing Committee and as required to the UK Board.

Responsibilities

Group Operations:

Ensure that new suppliers are selected in a transparent and effective process that are able to meet the operational, economic and regulatory requirements of the business
Manage the implementation of new suppliers and agreed changes to existing supplier processes
Develop and maintain a deep understanding of suppliers operations, processes and controls and ensure associated documentation is kept up to date
Monitor and challenge appropriately the operational performance of the supplier base and taking corrective action in both the moment and longer term to ensure stability and resilience of company operations
Coordinate the periodic review of suppliers' performance, track issue resolution, assess risks and controls and consider opportunities to continually improve processes
Manage engagement across Compliance, Risk, Legal and Internal Audit to assess any proposals to either outsource a business function or make material changes to an existing outsourced relationship.
Manage supplier activities within agreed budgets and where appropriate escalate the need for additional resource for approval
Manage the incident management process within the business including oncall escalation service (once operational the job holder will be expected to be on call out of hours one week in six).

UK Operations:

Ensure that suppliers (unique to the UK) are selected in a transparent and effective process that are able to meet the operational, economic and regulatory requirements of the company and subsequently managed effectively
Ensure Incidents impacting the UK Operations are effectively resolved and subsequent follow through processes are progressed in a timely manner.
Lead the Governance and Oversight of UK Supplier Management including but not limited to:
Implement and maintain company supplier processes and standards in the UK
Developing, maintaining appropriate MI and reporting systems
Coordinating the Outsourcing Committee agenda and associated papers
Prepare and present Board papers
Contribute the Group Outsourcing Strategy and Policies and ensure that the UK position is effectively promoted and accommodated
Propose, implement and maintaining appropriate controls and governance in the UK for supplier management
Maintaining the UK Supplier Register
Ensure Business Continuity, Disaster Recovery and individual Exit plans are constantly maintained and are appropriate and effective for the needs of UK side of the business and its customers
Member of the following UK Committees:
Outsourcing (responsible for preparation of the committee papers in conjunction with the Committee Chair)
Management, Operations and Governance Committee
Risk
Manage a colleague who will support the management and oversight of company supplier and governance of the UK Operations

The job holder is expected to have had at least five year experience of managing supplier relationships in a regulatory environment; ideally in a payments operation.

Managing outsourced service providers within a regulated business
Managing/Contributing to Incident Resolution (including remediation actions)
Influencing stakeholders and working in a matrix environment
Presenting results in a structured and professional manner
People management (desirable)
Excellent communication and influencing skills
Knowledge of appropriate Risk Management Approaches for managing suppliers
Strong project management skills
Regulated Outsourcing Requirements as specified by the FCA and EBA
Competent financial acumen to enable basic evaluation of suppliers' financial position and evaluation of cost benefit analysis
Knowledge of Card and Bank payment infrastructures and underlying processes (desirable)

Salary:
Up to £140,000 plus 25% Bonus and Equity
**Location: London/Hybrid