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Sutton Coldfield

    Seasonal Activities Coordinator - Sutton Coldfield, United Kingdom - The Belfry Hotel & Resort

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    Part time
    Description

    We have a fantastic
    opportunity for a Family Activity Assistant to work in our dynamic team at The
    Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette
    standard dining, five food and beverage outlets, fantastic leisure facilities
    including our 20 treatment rooms & pool and of course, what we are famous
    We have a really exciting year ahead at The Belfry, with hosting The
    British Masters in August 2024 and continuing with the launch of new training
    and development opportunities and incentives.

    Salary


    The on-target
    earning potential for this role is £ £12.04 per hour, compromising of a
    base hourly rate of £ £11.44 plus a qualified estimate of £0.60
    gratuities per hour.

    About the role


    As the Family Activity Assistant is
    responsible for enhancing the Family guest experience by providing exceptional
    service and support to families and individuals enjoying our activities during
    half term holidays. This role involves meeting and greeting guests, ensuring a
    clean and welcoming environment, setting up and maintaining games and
    activities, and assisting the Guest Relations Manager in delivering outstanding
    customer service.

    It will be your responsibility
    to:

    • Welcome guests upon arrival and assist them
      throughout their visit. Provide information about available activities and
      answer any questions they may have.
    • Set up games and activities each morning,
      ensuring all equipment is clean, safe, and in good working order. Monitor and
      maintain activity areas throughout the day.
    • Keep the activity areas clean and tidy by
      regularly, and ensuring the space is always presentable.
    • Monitor activities to ensure the safety and
      well-being of all guests, especially children. Follow all safety protocols and
      report any hazards to the appropriate parties.
    • Close down the Green at the end of the day.
    • Work closely with the Guest Relations Manager
      and other team members to create a seamless guest experience. Assist in
      coordinating schedules and activities.
    • Adhere to company policies and procedures,
      including health and safety regulations.

    About you


    The ideal
    candidate is enthusiastic, friendly, and has a passion for creating memorable
    experiences for guests.

    Belfry Benefits

    Wellness

    ·
    Discounted gym membership and access to team-led fitness sessions, such
    as our Belfry running club

    ·
    Team social events throughout the year

    ·
    Belfry-wide wellness programme with external speakers, focusing on
    'mind, body & soul'

    ·
    The Burnt Chef Project partnership, offering unlimited, fully-funded
    counselling and mental health support

    ·
    Wagestream access to all employees – track earnings, saving accounts,
    and access to wages when you want

    ·
    Healthcare schemes: life assurance, 24-hour GP, health cash-plans

    ·
    Employee Assistance Programme

    ·
    The Belfry is committed to the Hotelier's Charter, demonstrating our
    commitment to our people

    Showing some
    appreciation

    ·
    Long service awards

    ·
    Additional paid holiday for long service

    ·
    Reward Vouchers

    ·
    Free meals on shift in our canteen

    ·
    Annual Belfry awards

    ·
    Team appreciation events

    ·
    Fantastic resort discounts across restaurants, bars, retail, and golf

    ·
    Bed & Breakfast from £35 per room

    ·
    Free staff parking

    ·
    Subsidised taxi service for those who don't drive

    ·
    Live-in accommodation for up to 3 months

    ·
    Relocation bonuses

    Learning & Development

    ·
    Excellent training and career opportunities

    ·
    Internal career pathways programmes

    ·
    Access to The Belfry Campus Learning

    ·
    Commitment to developing our team through apprenticeship programmes

    Making a difference

    ·
    Belfry ESG committee, dedicated to delivering an environmentally
    sustainable business

    ·
    Supporting industry, local and national charities

    ·
    Pledges made on 'Make Good Grow', offering our team's expertise and
    support to good causes



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