- - England
- - Northern Ireland
- - Scotland
- A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting".
- Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites
- Winter and summer parties, usually held in fabulous venues. Free food & drinks
- Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys
- Hello Fresh – 65% off
- Cinema Perks – up to 44% off
- Samsung – 20% off
- HP – up to 40% off
- Virgin Media discounts available
- EE discounts available
- Look Fantastic – 22% off
- Fitbit – up to 20%
- Garmin – up to 40 %
- Expedia – up to 30%
- – up to 60%
- TUI discounts available
- Virgin Experience Days – 20% off
- Free Online Fitness Classes on Thursdays
- Free Online Kids Classes on Thursdays
-
Customer Service Specialist
2 weeks ago
Appcastenterprise Gateshead, United Kingdom**Teleperformance ranked 11th best place to work in the WORLD - Each Interaction Matters** · **There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to de ...
-
Customer Service Specialist
4 days ago
Zynk Newcastle upon Tyne, United Kingdom Full timeLocation: Newcastle Upon Tyne · About Us:At Zynk, we specialise in providing innovative integration and automation solutions to streamline business processes. Our mission is to empower our clients to optimise their workflows and enhance productivity through our cutting-edge techn ...
-
Specialist Services Administrator
4 weeks ago
Templatedata Newcastle upon Tyne, United KingdomAt Zynk, we specialise in providing innovative integration and automation solutions to streamline business processes. Our mission is to empower our clients to optimise their workflows and enhance productivity through our cutting-edge technology and dedicated support. · As a Cust ...
-
Customer Service Specialist
4 weeks ago
Templatedata Newcastle upon Tyne, United KingdomLocation: Newcastle Upon Tyne · About Us: · At Zynk, we specialise in providing innovative integration and automation solutions to streamline business processes. Our mission is to empower our clients to optimise their workflows and enhance productivity through our cutting-edge ...
-
Customer Service Specialist
3 weeks ago
GFG Alliance Newcastle upon Tyne, United KingdomPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · In this customer focused role, you will have the opportunity to work within a supportive and positive team environment. · This is a ...
-
Customer Service Specialist
17 hours ago
Tructyre Gateshead, United KingdomTructyre has an exciting opportunity for a Customer Service Specialist to join our Customer Experience team in Gateshead. You will be joining on a full time or part time permanent basis and in return, you will receive a competitive basic salary of £21,732 pro rata. · At Tructyre, ...
-
Customer Service Specialist
2 weeks ago
Tructyre Gateshead, United Kingdom**Customer Service Specialist (Nights)** · **Gateshead** · **£27,279 per annum** · **Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts between 18:00 - 08:00)** · Tructyre has an exciting opportunity for a Customer Service Specialist to join our team ...
-
Service Now Specialist
3 weeks ago
Mott MacDonald North East, United KingdomWork as part of a team to ensure the delivery of the products and services within the Productivity Applications, with an emphasis on the security and compliance components of the Microsoft 365 / Office 365 Service.- · **Key Duties and Responsibilities**: · - To take ownership of ...
-
Customer Service Specialist
2 weeks ago
Ziggicig Newcastle upon Tyne, United Kingdom_**We can only accept CVs from applicants who are 18 or over.**_ · This is a unique and exciting opportunity for you to join a dedicated and ambitious team. At Ziggicig we are passionate about vaping and about providing great customer service. We aim to help educate our customers ...
-
Safety Service Contracts Specialist
3 weeks ago
Draeger UK & Ireland Blyth, United KingdomSafety Service Contracts Specialist - National role - Homes based - Draeger UK & Ireland - Job-ID V · Blyth · Vollzeit · **The Job Responsibilities** Who we are** · Every life is unique and so are you · At Dräger we protect, support and rescue lives day in and day out. We are in ...
-
Pro Robotic Service Specialist
2 weeks ago
Husqvarna Newton Aycliffe, United KingdomPro Robotics Technical Specialist (South) · Role Description · Supporting the Pro Robotic Team, Sales and Services functions to develop Autonomous turf care growth in the UK. Primary focus on sports turf and facility management. · Key duties: Site survey, installation, Technical ...
-
Customer Service Improvement Specialist
2 weeks ago
Rural Payments Agency Newcastle upon Tyne, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £30,317 - £32,803- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - Customer Directorate**Type of role**: · ...
-
Lift Technician
3 weeks ago
Ernest Gordon Recruitment Newcastle Upon Tyne, United KingdomLift Technician - NVQ Level 4 · £55,000 - £60,000 + Training + Progression + Benefits · Newcastle (Covering North East) · Are you an Engineer/Technician with experience in the Lift or Escalator industry? Are looking to join a well-established and thriving installation and servici ...
-
IT Manager
3 weeks ago
Ernest Gordon Recruitment Newcastle Upon Tyne, United KingdomIT Manager (MSP) · £35,000 - £45,000 + Training + Progression + Company Benefits · Newcastle · Are you an IT Support Specialist looking to take a step up in your career into a leadership role where you will receive full management training within a company that values its staff ...
-
Crane Service Engineer
3 weeks ago
MTrec Technical Newcastle Upon Tyne, United Kingdom Full timeRewards and Benefits on Offer; · 33 days annual holiday including statutory bank holidays. · Contributory pension. · Life Assurance. · Company vehicle and fuel, including personal allowance. · Company mobile phone. · Ongoing technical training, including IPAF, Safety Passport, wo ...
-
Field Service Engineer
3 weeks ago
Rise Technical Recruitment Limited Newcastle Upon Tyne, United KingdomField Service Engineer (Electrical Bias) · £39,000 - £40,000 (OTE: £50,000) + Progression + Local Patch + Overtime + Van + Fuel Card + Excellent Company Benefits · Newcastle (Commutable from: Sunderland, Gateshead, Cramlington, Washington, Durham, Consett, ETC) · Are you a Multi ...
-
Deputy manager Children Residential Home
3 weeks ago
Randstad Care Newcastle Upon Tyne, United Kingdom· Deputy Manager for Children Home · Location: Newcastle · Established in 2006, our client is a renowned organisation dedicated to providing services for Children and Young People with emotional and/or behavioural difficulties. As a specialist in offering high-quality services t ...
-
Account Co-Ordinator
3 weeks ago
Seeka Newcastle Upon Tyne, United Kingdom Full time· A bit about the role... · We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the Co-ordinator role will support the delivery of the Locksmith side of our business, ...
-
Specialist Speech and Language Therapist
3 weeks ago
Gateshead Health NHS Foundation Trust Gateshead, United KingdomTo provide a specialist service (including assessment, diagnosis and implementation of specialist SLT strategies) for children attending a mainstream setting who have speech, language and communication needs (SLCNs) associated with special educational needs. To provide a speciali ...
-
Specialist Paediatric Diabetes Dietitian
3 weeks ago
Gateshead Health NHS Foundation Trust Gateshead, United KingdomWe have an exciting opportunity for a highly motivated band 6 Dietitian to join our friendly and pro-active Nutrition and Dietetics Service at the Queen Elizabeth Hospital in Gateshead. · We are a fully integrated team comprising of 15 Dietitians, 3 Dietetic Assistant Practitione ...
Customer Service Specialist - Gateshead, United Kingdom - Teleperformance
Description
Overview
–THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE
Role: Customer Service Specialist
Site: Gateshead – Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom
Contract: Permanent
Hours : 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary: £11.44
Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required.
Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change)
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
Probity : DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.
What does an average day look like? Now there's a question
What do we need from you? People skills and confidence in your PC skills
What will we give you? Well there's plenty, where do we start?
Anything else that we have to offer? Always, and just to name a few
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours
#Priority
