Support Officer - Leicester, United Kingdom - Leicester City Council

Leicester City Council

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Job reference

REQ2857

Date posted

05/07/2023

Application closing date

19/07/2023

Location

Hybrid working
Home and Leicester City Offices

Salary
- £16,937 - £18,335 Per Year.

Package

Total benefit value (includes pension contribution and full holiday entitlement): £25,001

Contractual hours

22.5

Basis

Part time

Job category/type

Information Technology

Attachments

Job

Support Officer:

Job description

Part-time / 22.5 hours / Fixed Term for 12 Months

You'll be expected to work in an agile manner and may be required to travel across the city to attend meetings with external partners, and colleagues from various services and departments.

Our key office location is Halford House and after the induction period, you may be working from home. On occasion you'll be required to travel within Leicester City via own vehicle or public transport. The core working hours are Monday to Thursday 8.30am-5.00pm and 8.30am-4.30pm on a Friday. This position is on a fixed term part-time basis for 12 months, working 22.5 hours. Days of work can be discussed at interview.

What you'll be doing

What you'll need

End User administration.
Devise and solution configuration, testing deployment, upgrades, patches and installation.
Maintaining the system security, integrity and quality of data which may be highly confidential.
Logical approach to probleM/Fault resolution.
Liaison with technical support teams and suppliers.

As a logical thinker you'll hold the ability to problem solve with proven experience of devising innovative solutions.

You'll show a positive attitude to flexible working and be able to show resilience working in a fast-changing operational support environment to deliver continual service improvements.

Your excellent customer service skills will allow you to easily converse with all areas of the business and translate their requirements into the technical solutions.

In addition, you'll have a good understanding of GDPR and sound appreciation of the need for effective information and systems security.

You'll have previous experience of working on ICT projects with full project life cycle exposure and have the ability to demonstrate excellent IT skills in case management systems, including Microsoft Office.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.

You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.

We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.

In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us
**Assessments will take place on Tuesday 25th June, followed by interviews on Wednesday 26th and/or Monday 31st June 2023.