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    Community Matron - London, United Kingdom - NELFT NHS Foundation Trust

    NELFT NHS Foundation Trust
    NELFT NHS Foundation Trust London, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

    The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

    Find out more about NELFT careers and what makes our Trust a great place to work, in this video

    Job overview

    An exciting opportunity has arisen for a permanent role as a Band 3 Administrator working for Waltham Forest Talking Therapies. This is an excellent opportunity for those looking to develop their experience and skills in administration within the NHS. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure. The post holder is responsible for receiving and processing referrals for assessment as well as maintaining a high standard of record keeping. The successful candidate will provide a high standard of professional and patient focused service In line with Service targets and KPI's and will support the service on a day-to day operational basis. The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes. The role requires the ability to liaise with all disciplines of staff Senior Practitioners as well as clients.

    Main duties of the job

    Processing referrals received via phone, email, online and post.

    Dealing with various queries as they arise.

    diary management.

    booking assessments

    room booking

    Minute taking

    Liaising with various NHS and external services

    Working for our organisation

    Probationary Period

    This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

    Starting with NELFT

    NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

    High Cost Area Supplement - Outer London

    This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time).

    High Cost Area Supplement - Fringe

    This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 pro rata for part time).

    Detailed job description and main responsibilities

    Processing referrals received via phone, email, online and post.

    Dealing with various queries as they arise.

    diary management.

    booking assessments

    room booking

    Minute taking

    Liaising with various NHS and external services

    Person specification

    application form

    Essential criteria

  • Years experience

    • Desirable criteria

  • Achieved Grade

    • Knowledge

    Essential criteria

  • Knowledge

    • Desirable criteria

  • Knowledge

    • Microsoft knowledge

    Essential criteria

  • Experience

    • Desirable criteria

  • NHS systems knowledge

    • Worked within an Administration Office

    Essential criteria

  • Achieved Grade

    • Desirable criteria

  • Years experience in NHS admin team

    • Benefits

    We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

  • A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
  • A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
  • Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
  • Detailed information about our wellbeing and benefits offer can be found in this link.

    • As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

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