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Control System Engineer - York, United Kingdom - Interv_l Group | B Corp™
Description
Job Summary:
The Service Engineer will lead the troubleshooting and resolution of controls software issues on machinery and equipment, providing expert on-site support to customers UK based and worldwide.
This role requires advanced proficiency in PLC programming, particularly with Siemens systems, along with strong problem-solving abilities and a proactive approach to customer service.
The successful candidate will play a key role in ensuring the seamless operation of complex industrial systems, while also contributing to continuous improvement initiatives and maintaining a high level of customer satisfaction.
Key Responsibilities:
Experience in developing and modifying PLC code from pre-written templates, specializing in Siemens systems, as well as Rockwell, Mitsubishi, and Allen Bradley platforms.
Generate high-quality software designs that meet internal, external, and regulatory requirements, ensuring technical risk is minimized and solutions are delivered accurately.
Manage software design solutions and scope changes in alignment with company standard operating procedures, maintaining a strong focus on commercial viability.
Facilitate effective communication between the Service Team Lead, customers, and suppliers, providing timely updates on project progress and addressing any concerns.
Actively participate in the department's continuous improvement program, identifying opportunities for process optimization and service enhancement.Demonstrate commercial acumen to maximize value for customers and foster long-term partnerships based on trust and reliability.
Interpret complex customer and regulatory requirements to develop tailored technical solutions, mitigating risks and ensuring compliance.
Compile and analyze performance data relative to departmental KPIs, leveraging insights to drive strategic decision-making and enhance service delivery.
Work with the Service Team Lead and other team members to provide technical support and contribute to problem-solving efforts.
Utilize expertise in industrial automation software to support customers and aftermarket functions, offering insightful guidance and assistance as needed.
Evaluate technical requirements and propose viable solutions, considering resource constraints, scope changes, and potential implications.
Qualifications and Experience:
Proven track record as a Service Engineer, Commissioning Engineer, or in a similar customer-facing role within the industrial automation sector.
Exceptional proficiency in PLC programming, with extensive experience working with Siemens systems and a strong understanding of other platforms such as Rockwell.
Demonstrated ability to interpret complex technical requirements and develop innovative solutions that meet customer needs while adhering to regulatory standards.
Commercial awareness and strategic thinking, with the ability to manage resources effectively and make informed decisions that drive value for both the company and its customers.
Strong communication skills, including the ability to convey technical concepts clearly and concisely to diverse audiences.Flexibility and adaptability to travel frequently and at short notice to customer sites worldwide, often in challenging environments.
Bachelor's degree in Electrical Engineering, Computer Science, or a related field preferred; relevant industry certifications and specialized training in controls software engineering are advantageous.
Additional Skills and Attributes:
Excellent problem-solving abilities, with a proactive mindset and a commitment to delivering results under pressure.
Outstanding interpersonal skills, enabling the establishment of strong relationships with customers and colleagues alike.
Dedication to providing exceptional service and exceeding customer expectations at every opportunity.
High level of accountability and integrity, with a focus on upholding the company's reputation for excellence.
Continuous learning mindset, with a willingness to stay abreast of industry trends and emerging technologies in controls software engineering.
