Individual Giving Officer - London, United Kingdom - National Portrait Gallery

National Portrait Gallery

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - £28,755.00 per annum

Full time - 40 hours, 5 days per week, Monday - Friday (Flexibility with working hours is essential as the post holder will be required to work some early mornings and late nights for events)

22 month FTC

Role Purpose:

A key member of the Gallery's Individual Giving team, the Individual Giving Officer is responsible for administering the Gallery's Patrons scheme as well as providing essential support to the Head of Individual Giving and Philanthropy Manager, enabling the effective cultivation and stewardship of high-level prospects and donors.

Reporting to the Philanthropy Manager, the role encompasses a wide range of administrative and organisational tasks, including day to day management of the Patrons programme, supporting prospect research and the Gallery's public appeals.

The Officer is responsible for supporting the successful delivery of our biannual programme of events for Patrons, and leads the Individual Giving Team's database administration using the Gallery's CRM system.

A motivated and dynamic individual with a passion for visual art, the post holder will enjoy working as part of an ambitious team and be comfortable managing routine tasks as well as project-based work independently.

With outstanding attention to detail, an engaging communication style and excellent writing skills, the post-holder will always aim for the highest standards of donor care.

Key Accountabilities:

Patron Programme, Cultivation and Stewardship

Supporting the Philanthropy Manager in the cultivation, retention and stewardship of Patrons and other individual supporters
Being the first point of contact for the Patrons scheme, processing all memberships and responding to queries in a timely and appropriate manner
Leading on Patron communications and administration, including processing income raised from the scheme, thanking Patrons for their support and writing a regular Patron newsletter
Supporting the development of an innovative and engaging biannual programme of Patron Events, ensuring that all events are delivered to the highest standard

Research

Supporting prospect research within the Individual Giving Team when required and providing accurate information on individuals ahead of Gallery events

CRM, Finance and Administration

Managing individual records on the Gallery's CRM system, ensuring all records are correct, prospect pipelines are updated regularly and the processing of contributions is accurate, to maintain excellent financial records
Submit a monthly Direct Debit claim and ensure the timely and accurate processing of any Gift Aid applicable to funds raised
Keeping up to date with best practice and relevant legislation around Individual Giving, such as Gift Aid, GDPR, and current Direct Debit protocols

Other

Working with teams across the Gallery, including Communications, Design, Events and Finance to support the day to day activities of the Individual Giving Team

Events

It will be essential that the postholder is able to attend and assist at Patron Events (and other key Gallery events such as Galas and Fundraising Dinners) and is prepared to work outside normal office hours as part of this role (time in lieu will be offered where appropriate)
The above list is indicative but not exhaustive. As such, in addition to the key accountabilities and responsibilities listed the post holder may be required to perform other duties commensurate with the scope and/or level of the role_

To read the full job description, please follow the link: Individual Giving Officer Job Description

Key Experience, Skills and Criteria:

Experience of contributing to reaching income targets, preferably from charitable giving
Demonstrable administrative experience, preferably within a fundraising team in a museum or heritage organisation or similar environment
High level of proficiency when using databases, especially CRM systems (e.g. Tessitura)
Experience of undertaking or overseeing the processing of data and financial administration
Previous experience of event management and logistics
Experience of working in customer service and a strong commitment to customer care

Skills and Attributes

Exceptional written and verbal communication and interpersonal skills, and the ability to deal diplomatically with complex enquiries
Excellent organisational and time management skills, with the ability to prioritise workload independently, develop effective processes and systems, and deal with several projects simultaneously and under pressure
A confident and professional approach to work, with meticulous attention to detail, in particular with regard to data inputting and processing
A resilient and collaborative team player with a positive and enabling attitude, with the ability to work with colleagues within the Development Department and across the Gallery

Other