Field Service Engineer - Colchester, United Kingdom - Intuitive Surgical

Intuitive Surgical Colchester, United Kingdom

1 week ago

OTHER

Description

Job Description

Primary Function of Position:

The Field Service Engineer II will manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require working independently, managing, and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.

Roles and Responsibilities:

Support all da Vinci Surgical platforms.
Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
Independently manage all administrative duties of role that includes but are not limited to: Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

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