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    Office IT Asset Specialist - London, United Kingdom - DELIVEROO

    DELIVEROO
    DELIVEROO London, United Kingdom

    1 week ago

    Deliveroo background
    Description
    Here at Deliveroo we excel at delivery, after all, it is at the core of our business. Service delivery is no exception. That's why we are changing the way service delivery works. We are creating a TechBar team to help improve the impact we have on the business.

    We want you to bring your experience to help shape what the TechBar should look like and how it should operate.

    We have no legacy tech meaning the tech we get is only going to get better and we aren't fixing Windows 95 problems.

    We are investing in our tech and working with some creative tools across RPA and service delivery.

    You will report directly to the Head of Operations for Technology and Engineering and will be an on-site role working from our London Head Office.

    Providing Technical Support to Deliveroo staff: Service Operations Specialists assist employees or customers with technical issues related to hardware, software, access management, and other IT systems.

    Ticket Management in ServiceNow : Service Operations Specialists use ticketing systems to log, track, and prioritise support requests


    Knowledge Base Management :

    Service Operations Specialists contribute to and maintain a knowledge base (Confluence and ServiceNow), which serves as a repository of common issues and their solutions.

    Hardware and Software Setup : Service Operations Specialists help set up and configure hardware devices (laptops and mobile devices), software applications, and other IT equipment for our clients.

    Training and User Education : Collaboration with wider ET Team : Service Operations Specialists collaborate with other ET team members, such as JML, Workplace Engineering, Network, Security

    , Asset Handling :

    management and care of laptops and mobile phones utilised by employees within the organisation.

    This includes tasks such as inventory tracking, hardware and software configurations, troubleshooting, maintenance, and ensuring security measures to safeguard sensitive data.


    Support India Service Desk:

    Service Operations Specialists will be the backup for the service desk team in times of outage, or high volume/backlog of tickets Login and support them during India National Holidays/festivals so that the India team can spend time with their families.

    Google Workspace (G Suite), Apple products, Windows experience are essential for this role
    You will have a knowledge of supporting Google Workspace (G Suite) and experience with MacOS and Windows and supporting technologies, such as JAMF and Intune and Git
    ZenDesk / ServiceNow / Data Studio,
    Android,
    AWS,
    Networking Identity and Access Management
    Python or any other programming language

    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

    We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

    Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

    All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process.
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