Customer Service Assistant - London, United Kingdom - LOVESPACE

LOVESPACE

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

We're seeking a highly motivated
Customer Experience Assistant - Intern to work at the heart of this exciting business during our peak season.

This role is temporary,
so join us for 8 or 14 weeks
-
Starting immediately and ending in July:

Work flexibly on either a
Monday
Friday or Tuesday
Saturday 9
(Working at least one Saturday a month from home)
Hours between
9 am6 pm or 10 am7 pm rota basis:
Salary
:£18,00022,000 per year
You will be expected to work from our office, but we are only 5 minutes from Borough station or a 10minute walk from London Bridge station, at least three days a week.

You will have the opportunity to work with our customer operations team and engage with the inspiring guys and gals who have driven LOVESPACE's exponential growth daily.

Responsibilities will include:

Ensure we correctly track every single box and courier to guarantee perfect data.
Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
Helping to create an excellent digital and 'onthedoorstep' service
Assisting in improving the overall service by listening and acting upon customer feedback.
Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
Boosting LOVESPACE's reputation through generating great reviews and referrals.
Ensuring customer accounts are up to date and accurate.

What are we looking for?

Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
Engaging, with the ability to connect and empathise with people from all backgrounds
Fluent in English with excellent writing and communication skills and attention to detail
Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
A creative and resourceful problem solver with tons of initiative.
An unwavering desire for continuous improvement and innovation.
Flexible to changing working hours depending on volume.

Requirements:

Eligible to work in the UK
A working laptop or computer

What is in it for you?
You can be at the heart of one of the UK's fast-growing entrepreneurial businesses. You have exposure to a team of seasoned, serial entrepreneurs.

You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

Benefits:

Hybrid working arrangements.
Casual dress code
Staff discounts on our services and access to Perks at Work programs.
Summer, winter, alums, and social parties throughout the year.
The office events include Tuesday breakfasts, "Cake Wednesdays", and Thursday's social gathering.

Job Types:
Full-time, Temporary contract, Temp to perm, Internship

Contract length: 8-14 weeks

Salary:
£18,000.00-£22,000.00 per year

Benefits: