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    Sales Order Administrator - Cardiff, United Kingdom - Platform Resourcing

    Platform Resourcing
    Platform Resourcing Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Full time Retail
    Description

    Platform Resourcing is collaborating with a top manufacturing company seeking to expand their team by hiring an Order Administrator for their St Mellons office. After training, this role will be a hybrid one, allowing you to work from home 2 days a week. The company boasts an impressive staff retention rate, and this position has opened up due to internal progression.

    The ideal candidate must have previous experience in order processing, be adept at handling customer inquiries and order requests with precision. Strong written and verbal communication skills are essential, along with the ability to confidently interact with internal teams and customers via phone and email.

    Benefits of being an Order Administrator:

    • Starting salary of £25,600, increasing to £26,700 after 6 months and £27,800 after 12 months
    • Yearly bonus of up to 10% of annual salary based on company performance
    • Provided with a work laptop
    • Hybrid role, allowing 2 days of remote work per week post training
    • Flexible working hours, Monday to Friday 9am - 5pm (e.g. 8am - 4pm, 8.30am - 4.30pm)
    • Permanent position in a growing company amidst an exciting expansion phase
    • 24 days of holiday plus 8 bank holidays and Christmas shutdown
    • Death in Service scheme
    • Generous pension scheme
    • Company Events
    • Long Service Awards, starting from 5 years with awards every 5 years
    • State of the Art Offices and Free Parking

    Duties and Responsibilities of an Order Administrator:

    • First point of contact for customer inquiries via phone and email
    • Efficiently manage order requests and customer concerns
    • Handle customer complaints professionally and aim for effective resolutions
    • Log and address customer complaints
    • Respond to inquiries about orders and products, including lead times, prices, and delays
    • Process customer orders ensuring accuracy and completeness
    • Check orders against lead times and have them verified before processing
    • Communicate with customers for order clarifications
    • Manage bulk orders and resolve related issues
    • Coordinate with dispatch department to address delivery problems
    • Update customers on delays caused by manufacturing or stock issues
    • Direct complaints to relevant teams for resolution
    • Perform general administrative tasks as needed

    Essential Experience/Qualifications for an Order Administrator:

    • Prior experience in Order Processing or Sales Support role
    • Proficient in accurate order processing
    • Confident in liaising with internal teams and customers
    • Skilled in Microsoft Office Suite, especially Word, Outlook, and Excel - Knowledge of SAP is advantageous
    • Professional telephone etiquette
    • Organized, systematic, and precise in work approach
    • Ability to work well under pressure and take initiative
    • Able to use own initiative

    This company offers abundant opportunities for career advancement, having expanded significantly in recent years. They are dedicated to nurturing talent and fostering staff development.

    If you are intrigued by this opportunity, submit your CV online now.

    **Privacy and General Data Protection Policy**

    By applying for this role, you grant consent for Platform Resourcing Limited to contact you regarding this position and potential opportunities beneficial to both parties. Your information will not be shared with any prospective employers without your explicit consent. Any sharing of your details with third parties will require your approval as the applicant/data subject.

    This brief overview is not exhaustive; for more details on how your data is managed, refer to our Data Protection and General Data Protection Policy on our website. For inquiries, please contact us.

    Platform Resourcing is the advertiser for this role and acts as an employment agency.

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