Customer Support Representative - Shipley, United Kingdom - Envirovent

Envirovent

Verified Company

Shipley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently seeking to recruit a Customer Care Liaison

We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department.

As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients.

What's in it for you?

22 days annual leave plus bank holidays (with the ability to purchase 4 extra days across summer)
Company Pension Scheme
Development opportunities (we're proud to say over 1/3 of our employees have been internally promoted)
Generous length of service awards
Team away days

And much, much more Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

What are we looking for in our Customer Care Liaison?

Customer focused with experiences in providing and effortless experience.
Proficient IT skill, specifically in Microsoft Excel
Excellent organisation skills
Effective communicator and excellent customer service skills
A team player, but has the ability to use their initiative and effectively manage their workload
Proactive and eager to learn

What does the Customer Care Liaison actually do?

Call Handling & query resolution
Liaising with a range of departments within the company to provide good communication
Maintaining database records
Providing resolutions to complaints
Customer Satisfaction surveys
Administrative support for the Customer Relations department (including order processing)
We are an Equal Opportunities Employer_

Salary:
£23,000.00-£24,000.00 per year

Benefits: