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    Lead Analyst - Glasgow, United Kingdom - Three UK

    Three UK
    Three UK Glasgow, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Join Our Team as a Collections Analyst at a Dynamic Company!

    • Utilize analytics tools to create data processes and reports, identifying key trends through data mining techniques.
    • Develop and maintain Collections scorecard segmentation and customer journeys.
    • Create predictive financial and economic models for decision-making, including forecasting involuntary churn, bad debt provision, and Non-Volume Opex Costs.
    • Deliver Budget and QRF insights aligned with process and timelines.
    • Engage with team members to manage and report on key performance objectives, challenging existing collections processes and policies.
    • Proactively assess campaign success, customer profiles, and impact on Collections Recovery Rates using analytical tools and database platforms.
    • Collect, analyze, and interpret information to support collections strategy development.
    • Identify process shortcomings and implement change management programs.
    • Analyze specified problems to find technical and professional solutions.
    • Manage relationships with internal customers and act as their business partner.
    • Identify key themes from various data sources and drive decision-making.
    • Support business processes independently, utilizing specialist analytical software and database skills.
    • Deliver relevant, lucid, and effective reports and insights.

    Qualifications:

    • Strong analytical skills for statistical analysis of data, handling large datasets.
    • Experience in identifying and solving business problems with data & insight.
    • Effective communication skills for stakeholder and client interaction.
    • Proficiency in statistical software like SAS and SPSS, as well as relational databases such as Microsoft SQL Server, MySQL, and Oracle DB.
    • Degree in a numerate or analytical discipline.

    What you'll receive in return...
    Competitive annual salary, performance-based bonus, and a 'flexible allowance' for additional benefits.
    Hybrid working between home and office in Glasgow.
    Generous annual leave and benefit package including Private Medical Insurance.
    Opportunity for personal and professional development.
    Join a diverse and inclusive team at the forefront of customer service.

    We are committed to equality in employment and fostering diversity.

    If this role speaks to you, we welcome your application and value the unique skills you bring. Let's build a team where everyone belongs!

    Our office environment at Three supports hybrid working for a better work-life balance.

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