Client Services Coordinator - Harrogate, United Kingdom - Technical Prospects

Technical Prospects

Verified Company

Harrogate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Services Coordinator
Offer £23,000 - £30,000 Basic Salary plus Benefits (Hybrid)

Our client is an established software company, offering bespoke software solutions to blue-chip clients.

Due to continued growth, they are currently recruiting a Client Services Coordinator to join their Client Services team supporting external customers.

This position requires strong customer focus, account management, project coordination and analytical skills.

Client Services Coordinator - Key Responsibilities

Respond to customer enquiries. Assess problems and issues and support the resolution process, assessing the issue with a professional, personal account perspective. To do so you must use your technical abilities to dig deep into the detail, investigatingwhat the cause of the issue may be.
Maintain a high degree of customer service for all incidents and adhere to the Client Services processes and principles. You need to see each incident with a 'miniproject' approach.
Provide effective, professional communication with customers during the life cycle of the request/incident. Your communications skills are key, internally and externally.
Record technical issues and requests. Diagnose and resolve problems. Escalate and liaise with the relevant people across the business to manage the incident owning the incident throughout. Monitor calls in line with Service Level Agreements; assessingcommon trends on a client by client basis.
Integrate with project teams to provide a fully serviced hand over from golive to support, liaising with other members of the company. Take ownership of the handover when it comes to your team.
Identify where improvements can be made both to processes and the software and take responsibility for implementing these.
Work effectively and communicate clearly in a dynamic team environment. Liaise with developers, operational staff, project managers and other technical staff.

Client Services Coordinator - Skills & Qualities

Strong customer service experience with strong coordination and organisation skills.
IT or software knowledge, qualifications or experience beneficial, not essential.
Knowledge of service levels and incident management would be an advantage.
Demonstrable problemsolving skills.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.