Partnership Executive - Slough, United Kingdom - Wheels, Inc.

Wheels, Inc.

Verified Company

Slough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together

We are looking for an additional Partnership Executive to join the team due to increased workload.

Role Purpose- First line of support for customers making enquiries on our leasing products via our strategic partnerships- Ownership of the entire sales process from enquiry through to the order of a vehicle Supporting with the growth of the LeasePlan partnerships channel

Role Specifics

Management of inbound enquiries- Dealing with inbound enquiries via telephone, website and third parties for our partnerships channel. Proactively calling customers and taking them through the features and benefits of the product(s)- Providing customers with accurate quotes and following up in timely manor- This includes lead management and ownership of mailboxes to ensure we are responding to customers in a timely manor

Customer ownershipCustomer due diligenceCRM Management- Ensuring that all systems are accurate and customer data and requirements are captured.- Updating the CRM system in line with the steps of the sales process

Preparing orders- Running through the final specification of the vehicles with the customer before progressing an order. This includes full vehicle details and delivery timescales- Progressing the order through our quotes and orders system and placing it with an appointed dealer

On going customer support- Being on hand and taking ownership of any questions or queries customers have on the lead up to the delivery of their vehicle

Required knowledge & experience- Excellent communication & negotiation skills required with an ability to empathise with the target audience.- Excellent telephone skills with a proven ability within a telephone environment.- Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.- Customer driven with the ability and confidence to deal with individuals at all levels.- Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills- A sense of urgency with an ability to see issues through to completion and work to tight deadlines.- Must be seen to remain calm and controlled when faced with difficult customer situations.

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report