Image Engineer Vda Experience Preferred - Bradley, United Kingdom - FMG

FMG

Verified Company

Bradley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Image Engineer (VDA experience preferred) - hybrid or remote working available

Location:
Huddersfield, West Yorkshire

Salary:
up to £36,000 depending on experience + quarterly bonus + benefits

Job Type:
Permanent, Full time: 40 hours per week

Overview of the Role

The purpose of the role is to engineer and authorize vehicle repair costs in accordance with manufacturer's methodology while taking all aspects of the claim into consideration.

You will be responsible for taking technical calls, producing inspection reports,and making total loss decisions whilst authorizing supplementary estimates. You will engage with the network to develop a strong working relationship with maximum efficiency.

Role Purpose

To ensure that all customers reporting an incident receive the very highest standards of customer service and that each vehicle incident is managed to a speedy and professional resolution.

Authorise repairs using agreed repair methodology, ensuring that the safety of the driver and quality of the repair carried out are of highest priority.
Ensure a full audit trail is available for all work carried out. This will include images of all work authorised and detailed notes recorded in the case log for any delays or issues.
Prioritise all repair costs where the vehicle is off the road, and then in date order.
Take calls on the Technical Helpdesk line, answering repairer and customer queries.
Make decisions on potential total loss vehicles based on all case information.
Understand the services provided to our clients, and what is and isn't covered.
Understand the Approved Repairer Agreement; understand what is expected of a repairer and what they have agreed to.
Review query invoices for authorised repairs. Ensuring that the Operating Procedures are followed at all times.
Monitor and authorise Supplementary estimates for authorised work.
Obtain vehicle valuations

Duties and Responsibilities

Authorise claims in line with your objectives using industry systems on costing and methodology.
Make Total Loss decisions based on all case details.
Liaise with fleet managers and customers when further claim details are required
Identify and escalate problems and queries outside area of responsibility to line manager in a timely manner
Efficient planning and prioritisation of time to ensure accurate and speedy completion of tasks
Play an active role in team meetings/briefings
Actively look for continuous improvements to own performance and the performance of the team
Maintain an uptodate knowledge of FMG's products, services and systems
Maintain an uptodate knowledge to FMG's business and HR policies and procedures demonstrating personal adherence at all times
Consistent achievement of performance objectives and targets
Take ownership for personal development in line with Personal Performance and Development Plan

About you

This role is suited to Vehicle Damage Assessor currently working in the accident repair industry
Highly conscientious and selfmotivated, with an eye for detail and proven problem solving skills, you will gain genuine satisfaction from finding ways to continually provide exceptional customer service.
An outstanding communicator, you will also have strong questioning and listening skills, together with an ability to quickly develop rapport with customers and suppliers over the phone.
A strong team player, you will strive to ensure the achievement of personal goals as well as providing support to colleagues.
Working towards IAEA and ATA VDA qualification.

What's in it for you?