Supply Chain Business Executive - Manchester, United Kingdom - First Central Services

First Central Services
First Central Services
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Location:

  • Manchester
  • Salary:
- £30,000 - £35,000 per year dependant on experience

  • Department:
  • Customer & Operations
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services.

Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price.

But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.

Are you a talented
data analyst with
Personal Injury experience? Are you able to
communicate easily with both colleagues and external parties? If so, we need you

We're looking for a
Supply Chain Business Executive to join our
Performance team in our
Salford Quays, Manchester office.


You will spend your days working collaboratively with our supply network and operating teams, developing and maintaining market-leading customer claims fulfilment processes and procedures.


You'll be great in this role if you have:

  • Personal Injury experience including a good understanding of core processes
  • Strong data analysis and interpretation skills
  • Personal Injury experience including a good understanding of core processes

What's Involved

  • Responsible for utilising numerous data sources to develop deep insights into operational performance, across the balanced scorecard
  • Present and visualise analysis so that it can be clearly understood and adds value to the business
  • Ensure service standards are consistently delivered and maintained from 3rd party suppliers in line with contract and Group policies and Governance
  • Define and agree the effective utilisation of resource in line with service specifications, working with and agreeing resource plans with suppliers and working in conjunction with business objectives and service level agreements.
  • Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs.
  • In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships.
  • Provide SME input to procurement activity where required to enable new or improved services whether via an RFP, contract renegotiation or global service changes.
  • Is the first line escalation point to resolves discrepancies with suppliers
  • Develop, embed, monitor and report on key SLAs and KPIs and address any areas of nonperformance.
  • Chair routine (monthly/quarterly) 3rd party supplier business reviews for both Third Party and Customer suppliers to include focus on performance, commercials, incidents, innovation, risk and action tracking with clear action planning where performance is not being met.
  • Act on internal / 3rd party supplier feedback with regards improvements needed to people, process, IT or data.
  • Champion the customer and 3rd party supplier throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.
  • Experience of analysis of performance and risk management MI across suppliers.
  • Able to develop and maintain positive working relationships at all levels and in all areas of the business and with external outsourced partners.
  • Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs.
  • In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships.

Your Experience

  • Proven experience of using data and insights to drive operational performance
  • Proven experience of working with data to drive performance and deliver benefits
  • Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort
  • A positive and proactive approach and a willingness to help whilst ensuring key deadlines are achieved
  • Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
  • Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
  • Able to develop relationships and work with others to drive desired outcomes
  • The ability to work under pressure, dealing with multiple tasks or requests simultaneously
  • Excellent communication skills, and a proven ability to manage difficult conversations
  • Team player, working to create and achieve shared objectives.
  • Ability to disseminate technical information and present comprehensively
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