Case Management Administrator - Kendal, United Kingdom - Adecco UK

Adecco UK

Verified Company

Kendal, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a

Case Management Administrator to work on a full time contract until the end of March 2023, possibly longer in Kendal town centre.

This is an administrator post where the post holder will perform the following functions.

Saving documents to our electronic filing system
Uploading consultee/neighbour responses to our electronic filing system

Service Area Purpose
Case Management is to act as the single point of contact throughout the customer journey.

Case Management will manage and resolve the majority of cases, owning them through to completing. Casework may be routine or proactive. These roles will focus on delivering high quality and continuously improving services.

These roles are responsible for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory and non-statutory, services, initiatives, activities and projects.

This empowered and multi-skilled team will manage service requests, using technical knowledge, business rules, statutory guidance, systems and processes in place and following workflows.

Once a case is progressed to Case Management this role will act as the single point of contact for the customer on that case and will be responsible for resolving the case.

Where a case is considered to be complex or contentious it is referred to a Specialist for guidance and advice.

Role Purpose

Working on a professional and integrated case management basis, Case Management Officers will respond to and seek to resolve service requests from external and internal customers using technical knowledge, business rules, statutory guidance, systems and processes and following workflows in place.

Case Management Officers must ensure attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible.

Case Management Officers will promote self-service where appropriate and ensure detailed and accurate records are kept. Cases will cover a wide range of council services across different disciplines.

Case Management Officers will develop the range of skills, knowledge and in some instances, qualifications, required to undertake the role.

Knowledge, Skills and Experience required;

Level 2:
Some experience of working in a customer focused, service delivery role and good admin skills

An understanding of the relevant legislation and regulations applied to area of service delivery

Proven ability to analyse and respond to requests and understanding when to escalate a case

Proven ability to be accurate, detailed and professional in approach to work

Proven ability to deliver high standards and good customer service

Strong ICT skills and proven ability to learn new systems quickly

Qualifications

Level 2:
Good standard of education with a minimum of 5 GCSEs or equivalent experience

Please call for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Pip Gray