Projects Coordinator - Lincoln, United Kingdom - Fen-Bay Services Ltd

Fen-Bay Services Ltd

Verified Company

Lincoln, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

To coordinate the projects engineer teams, ensuring all works are planned with all required material, plant, tooling in place and access for engineers confirmed so the job is ready to launch whilst working to KPI's & SLA's.

Liaising directly with Customers, ensuring customer portals and our systems are kept fully updated accurately.

Main duties

To abide by & promote health & safety, ensuring all approved policies & processes are followed.
Check engineers are following 'Safety Absolutes' during telephone conversations/FaceTime calls
Supporting the installation and field staff teams
Ensuring softworks is always fully updated
Timesheet and trackers are completed weekly ready for sign off by Head of Departments
Check the enabling works are completed and works are confirmed booked in with site and that all plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time
Ensuring all technical / product issues from the field are passed to the relevant persons to resolve
Ensuring any outstanding / uncomplete works are logged on the outstanding planner
Ensuring all works are completed on the live system and sent for invoicing
Plan work in advance based on supplier delivery dates
Engineers return to works process
Ensure engineering productivity remains high Attendance, absenteeism, performance management, HR issues
Report any identified training needs
Forward plan engineer resource to cover high workloads/planned holidays/peak periods
Check all completed jobs in 'real time' and action accordingly
Promote a strong health and safety work ethic.
Preparing Health and Safety documentation/Risk Method Statements

Customers

Deliver excellent pre, during and post installation customer service
Keep customer updated throughout process of installation (pre, during and post works)

Financials

Ensure works are being coordinated to always maintain the best profit margin
Ensure 'Van Stock' and 'Container Stock' procedures are adhered to and stock replenished

Reporting