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Crewe

    Customer Service Representative Urgent - Cheshire East, United Kingdom - Network Scientific Recruitment

    Default job background
    Customer Service / Support
    Description
    Customer Service Specialist

    Cheshire – Office Based

    Good basic + Discretionary Bonus

    Description

    My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.


    As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.

    Essential Functions

    • Assist customer service sites and offices and liaise with all business functions
    • Ensure that customer requirements and needs are met within company response times
    • Receive customer orders and enter them into the Oracle system
    • Processing customer quotations and orders accurately
    • Handle all customer related requests (like shipment requests, complaints, etc)
    • Processing fault finding and the creation of Service Reports
    • Meeting and exceeding customer satisfaction targets
    • Minimising customer complaints and actively delivering solutions for customers
    • Properly handle and report customer complaints
    • Completing departmental administration and order management
    • Assisting Customers with general product portfolio queries
    Required/Preferred Education and Experience

    • Experience in working in a customer service environment
    • Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
    • Languages – fluency in written and spoken English essential
    • Excellent communicator, able to operate at all levels within both own and customer's organisations
    • Minimum experience with ISO 9001 or 13485 medical device quality system preferred


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