- Lead and inspire a team of 3, ensuring that they are developed, coached and motivated to provide first class management of information and product knowledge.
- Lead on projects that use technology to create efficiencies within team and customer online journeys
- Work with the wider L&D and communications teams to identify gaps in knowledge and information for both internal and external customers.
- Report, measure and evaluate the success of knowledge and information provided.
- Prioritise, plan and organise team workloads to ensure that resources are utilised in the most effective and efficient way to exceed the needs of our stakeholders.
- Be a role model of our values and behaviours – reinforcing these within your team and across the business.
- Responsible for Knowledge Base – ensuring Charitable Operation colleagues have up-to-date, easy to find and relevant product knowledge materials.
- Business partner with stakeholders ensuring a collaborative approach is taken to all things Knowledge and information related.
- Minimum 2 years' experience in managing a team.
- Worked with various knowledge base systems to support both internal and external customer facing colleagues.
- Project Management skills.
- Experience in stakeholder management.
- Knowledge of utilising Zendesk.
- Exceptional written and verbal communication skills.
- A natural organiser with experience in events.
- Experienced in AI technology.
- Ability to create accessible content.
- Call Centre or Charity experience.
- Experience of LMS implementation.
- Knowledge of Storyline/articulate 360.
Knowledge Specialist Team Manager - Harlow, United Kingdom - Motability Foundation
Description
Salary: £40,000 to £42,000 per annumClosing date: Friday 19th April 2024Location: Based at our office in Harlow, Essex 3 days a week (2 days WFH).Have you got experience leading teams with excellent stakeholder management skills? If so, we would love to hear from you What you'll be doing:
About you:
Must haves:
Nice to haves:
Motability Foundation
At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.
We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
Benefits
WHAT MOTABILITY CAN OFFER YOU
A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;
Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service
Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.
Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.
Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.
Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.
Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%
We are a disability confident employer, feel free to make us aware of any reasonable adjustments you might need.
How to find out more?
To find out more regarding the vacancy and for the full job description, please contact our Talent Team at:
Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.
We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.
We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.