- Prioritize and communicate outsource work requirements to customers, ensuring alignment with contractual obligations and attention to detail.
- Provide timely and accurate quotations for subcontract prices through the Sales system, catering to customer needs.
- Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed.
- Respond promptly to customer queries, documenting information for clarity and reference.
- Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution.
- Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments.
- Handle requests to verify the status of received items or other processing steps for outsourced work.
- Maintain accurate job records and update internal systems with relevant information.
- Adhere to quality procedures, ensuring proper documentation and logging of certificates for auditing purposes.
- Provide onsite support for outsource activities, fostering teamwork and delivering prompt assistance.
- Representing Keysight with professionalism in customer and supplier meetings.
- Collaborate with crossfunctional teams to implement process enhancements and drive operational excellence initiatives.
- Excellent verbal and written communication skills
- Ability to organize daily activities, handle incoming requests, emails phone calls from suppliers
- Strong quantitative data analysis skills, including proficiency in the use Microsoft Excel, PowerPoint and Word
- Strong understanding of supply chain and/or negotiations is a plus
- Experience working with suppliers and interacting with crossfunctional teams
- Demonstrate attention to detail, analytic and consistent execution of the process protocols as required
- Track and report progress results to team members and peers as well management when required
- Experience and proficiency using ERP and CRM systems such as Oracle or SalesForce a plus
-
Outsource Customer Experience Specialist
3 weeks ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions ...
-
Outsource Customer Experience Specialist
1 week ago
Keysight Technologies, Inc. Telford, Shropshire, United Kingdom £6Outsource Customer Experience Specialist · col-narrow-left · Job ID: · 17685 · Job Type: · Full Time · Category: · Outsource · Educations: · col-narrow-right · Posted: · Location: · Telford TF | United Kingdom · Job Views: · 6 · GBP Negotiable · col-wide · Job De ...
-
Outsource Customer Experience Specialist
2 weeks ago
Keysight Technologies Telford, United KingdomJob DescriptionOverview · As a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring complianc ...
-
Outsource Customer Experience Specialist
2 weeks ago
Keysight Technologies Telford, United KingdomOverviewnAs a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing ...
-
Customer Experience Specialist
3 weeks ago
London Borough of Sutton Sutton, United Kingdom**Customer Experience Specialist**: · **Employer** · - Sutton Housing Partnership · **Location(s)** · - Sutton Gate · **Contract Type** · - Permanent · **Working Hours** · - Full Time · **Grade** · - Band 2 · **Hours Per Week** · - 37.5 · **Salary Range** · - £29,244 - £32,052 · ...
-
Customer Experience Specialist
3 weeks ago
London Borough of Sutton Sutton, United Kingdom**Customer Experience Specialist (Job Share)**: · **Employer** · - Sutton Housing Partnership · **Location(s)** · - Sutton Gate · **Contract Type** · - Permanent · **Working Hours** · - Part Time · **Grade** · - Band 2 · **Hours Per Week** · - 18.75 · **Salary Range** · - £29,244 ...
-
Customer Experience Specialist
3 weeks ago
Interface, Inc. Birmingham, United KingdomAs a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. · Through pro-actively going beyond our customers' expectations in managing th ...
-
Customer Experience Specialist
2 weeks ago
West Midlands Combined Authority West Bromwich, United KingdomJob Introduction · If you are passionate about delivering exceptional customer service and enjoy problem solving and meeting new people, then I may have just the role for you. · We are looking for full-time Customer Experience Specialist, who will put our customers' needs first a ...
-
Customer Experience Specialist
1 week ago
Interface, Inc. Birmingham, United KingdomLocation - Birmingham City Centre · Customer Experience Specialist · As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. · Through ...
-
Digital Experience Specialist
2 weeks ago
West Brom West Bromwich, United Kingdom**Digital Experience Specialist (Maternity Cover)** · **Hours: 35 hours per week** · **Contract: 12 Month Maternity Cover** · **Salary: c. £34,000 per annum** · **Location: Hybrid Working** · The Society is recruiting for an Digital Experience Specialist to join our Marketing Tea ...
-
Customer Experience Specialist
4 days ago
Birmingham Assay Office Birmingham, United Kingdom**Job Description: Customer Experience Specialist** · An exciting opportunity has arisen for a Customer Experience Specialist at the Birmingham Assay Office. · **Who we are** · Since 1773, Birmingham Assay Office has been dedicated to a core mission: protecting the consumer and s ...
-
Customer Experience Specialist
2 weeks ago
Briggs Equipment Cannock, United KingdomThe Opportunity: Customer Serivce Specialist · **Salary**: £30,000 - £35,000 · Location: Cannock · The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria ou ...
-
Customer Experience Specialist
2 weeks ago
Briggs Equipment Cannock, United KingdomThe Opportunity: Customer Experience Specialist · Contract: Permanent · Location: Cannock · The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined ...
-
Customer Experience Specialist
4 days ago
Together Cheadle, United KingdomCompany Description · **_ · **Salary**: up to £27,000 per annum, depending on experience, plus performance bonus & benefits_** · **We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues. ...
-
Customer Experience Specialist
4 days ago
Vodafone Stoke-on-Trent, United Kingdom**Location**:Stoke on Trent / Hybrid 2 days per week · **Salary**:Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**:Full time 37.5 hours per week - Mon to Fri · At Vodafone UK we believe that through collaboration and connection we can achieve great thin ...
-
Customer Experience Specialist
1 week ago
BT Birmingham, United KingdomCustomer Experience Specialist · **Job Req ID**:29214**Posting Date**:7 Feb 2024**Function**:Content & Design**Location**:Snowhill, Birmingham, United Kingdom**Salary**:Competitive with great benefits**Why this job matters** · You will bring your personal expertise to a team who ...
-
Outsource Customer Experience Specialist
2 weeks ago
Keysight Technologies Telford, United KingdomOverview · Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. · As a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing ...
-
Outsource Customer Experience Specialist
3 weeks ago
Keysight Technologies SAles Spain SL. Telford, Shropshire, United KingdomOverview · Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automot ...
-
Outsource Customer Experience Specialist
7 hours ago
Keysight Technologies, Inc. Telford, United KingdomOverview: · Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automot ...
-
Outsource Customer Experience Specialist
1 day ago
SCALABLE Network Technologies Telford, United KingdomDate: Feb 16, 2024- Country: United Kingdom- State / Province: West Midlands- City: Telford- Job Type: Regular- Job ID: 51936Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electroni ...
Outsource Customer Experience Specialist - Telford, United Kingdom - Keysight Technologies
Description
Overview
As a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction.
Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and operational excellence.
Reporting to the UK repair and calibration business unit, this role offers the opportunity to contribute to Keysight's success through innovation and proactive operational support.
ResponsibilitiesBachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job.
The successful candidate for this position will have some or all of the following skills: