- You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
- You will respond to customer enquiries via telephone, email and post in a timely manner.
- You will manage objections, including policy cancellations, premium increases and claims decisions.
- You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt.
- You will maintain required levels of competence and standards of performance.
- You will work as part of the customer service team to meet team objectives by securing and retaining business.
- Previous experience working in a phone based environment
- Professional phone manner
- Strong customer service skills
- 00+ NEG DOE reviewed after successful 6 month probation
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Customer Experience Assistant - Norwich, Norfolk, United Kingdom - Service Service Employment Agency Limited
Description
My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements.
To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.
You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).Hold or working towards Level 3 Certificate in Insurance (Desirable)
Understanding of FCA rules, ethics and financial regulations
Annual bonus
Holiday starting at 21 days + bank holidays, rising with length of service up to 27 days + bank holidays
Hybrid working once trained/competent for the role (2 days at home & 3 days office)