2nd Line Support Engineer - Crawley, United Kingdom - Techunite Ltd

Techunite Ltd

Verified Company

Crawley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Techunite are recruiting for a 2nd Line IT Helpdesk Engineer to join the expansion of a growing company in Crawley.

You will be responsible for day-to-day 2nd line support - the upkeep, configuration and reliable operation of client and internal computer systems, servers, and security systems.

You will assist the 1st line team and the IT manager with any 3rd line supporttasks

Occasionally there will be some basic and local site visits so this engineer does need to have a UK driving license and car (mileage will be paid and covered).

key Responsibilities:

Provide 2nd line technical support queries professionally and efficacity, maintaining a high degree of customer service
To work effectively and productively with the rest of the team to make sure all 1st/2nd/3rd Line support calls are escalated and resolved
Take ownership of client issues, perform technical diagnosis and fixes
Network infrastructure installs/upkeep
Server installs/upgrades
Document all calls on our Helpdesk system
To ensure all SLA's are met

Key Requirements:

Previous IT Support/Helpdesk experience
Experience providing day to day 1st and 2nd line support
Basic experience with Active Directory, Office 365, Windows Server, Azure, VMWare, Hyper V, Network Infrastructure
Knowledge of networking technologies & protocols
Full Driving license & car
Excellent communicator