Field Service Engineer - Shrewsbury, United Kingdom - Hiab

Hiab Shrewsbury, United Kingdom

5 days ago

Description

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

We are looking for a Field Service Engineer South London area to be responsible for maintaining, servicing, and repairing Kalmar and third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.

Main tasks and responsibilities

Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard

Build strong rapport and relationships with customers, through professional behavior and a customer-focused mindset

Respond to routine enquiries from customers about the technical aspects of the organization's products and services

Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction

Develop skills and knowledge of the organisation's products and service

Comply with all Legal and company standards, such as the code of conduct and H&S practices.

What you'll need to succeed

Strong problem solver, with a customer-focused approach

Good verbal and written communication skills

Quality-oriented, experienced, flexible, and adaptable

Self-motivated and able to work as part of a team with enthusiasm and drive

Mechanical/Electrical Engineering qualifications

Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems

Able to read and follow electrical wiring diagrams

Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding

Good IT literacy, numeracy and analytical skills.

You will be part of

We believe in our people, as it is our people, who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away, no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team:

Tailored training plan on Safety, Kalmar products, electrical systems and OEM engines and transmissions eg Volvo, AGCO, Cummins & Dana

High spec latest generation fully equipped mobile workshop

Regular team meetings and dinners

Employee-specific performance and personal development plan to facilitate progression

Competitive package and employee benefits

Working for the manufacturer you will have access to full technical and R&D support

Future-proofing your skills as technology develops

25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday

Contributory pension scheme which is salary sacrificed

Overtime is payable Monday to Saturday x 1.5 and Sunday x 2

Private use of Company Vehicle if desired, subject to tax

4 x Life Assurance

Workplace Bike Scheme

Wider Tech - Spread the cost of purchasing technology

Save on the High Street with discounts.

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